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Customer Service Representative

vor 2 Monaten


Munich, Bayern, Deutschland DO & CO für Allianz Arena Vollzeit
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide telephone and written support to clients regarding visitor tours at the Allianz Arena and the Museum FC Bayern
  • Process booking requests for individual visitors and groups
  • Offer guidance to private and business clients on our comprehensive service portfolio
  • Inform guests about our Kids-Tours, Kick-Tours, and VIP-Tours
  • Perform back-office tasks
Requirements
  • Excellent communication skills, with a warm, polite, and articulate demeanor
  • Completed education in a commercial field (welcome to apply if you are a career changer)
  • Service-oriented and self-motivated work style
  • Proficiency in Microsoft Office
  • Desirable: football affinity
  • Fluent language skills in German and English
What We Offer
  • A competitive salary that reflects your skills and experience
  • Employee discounts at various retailers
  • Regular working hours from Monday to Friday
  • Free meals
  • A modern work-life balance, with a focus on your well-being
  • Regular company events, both sports-related and social
  • A company where you can make a real impact, with a culture that encourages innovation and new ideas
  • Opportunities for professional growth, both nationally and internationally
  • The chance to work with a leading innovator in the global luxury market for gourmet entertainment

We value diversity in our company, and welcome applicants from all backgrounds, regardless of gender, origin, religion, ethnicity, or sexual orientation.