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Customer Success Manager

vor 2 Monaten

Rosenheim, Bayern, Deutschland Kibun Vollzeit
Überblick

Wir suchen einen Kundenbeauftragten, der sich mit Leidenschaft für Kundenbeziehungen einsetzt und unsere Kunden bei der digitalen Transformation unterstützt.

Aufgaben

Als Kundenbeauftragter bist du verantwortlich für die gesamte Kundenbeziehung, vom Onboarding über Up- und Cross-Selling bis hin zum Renewal. Du hilfst unseren Kunden, ihre Ziele zu erreichen und unterstützt sie bei der Optimierung ihrer Prozesse.

Deine Aufgaben umfassen:

  • Das Onboarding unserer Kunden und die Einführung in unsere Lösungen
  • Die Identifizierung von Wachstumsmöglichkeiten und die Entwicklung von Strategien zur Steigerung der Kundenbindung
  • Die Kommunikation mit unseren Kunden und die Bereitstellung von Lösungen für ihre Anforderungen
  • Die Zusammenarbeit mit unserem Vertriebsteam und der Softwareentwicklung
  • Die Entwicklung von Case Studies und Kundenberichten
Qualifikationen

Wir suchen nach einem Kundenbeauftragten mit folgenden Qualifikationen:

  • Mindestens 2 Jahre Erfahrung in der Kundenbeziehung oder im Vertrieb
  • Kenntnisse in der digitalen Transformation und der Kundenbeziehung
  • Sehr gute Kommunikations- und Präsentationsfähigkeiten
  • Flexibilität und Fähigkeit, sich schnell an neue Situationen anzupassen
  • Deutsch als Muttersprache
Benefits

Wir bieten unseren Kundenbeauftragten eine Vielzahl von Benefits:

  • Unterstützung bei der Entwicklung eines aufstrebenden SaaS-Startups
  • Interessante Aufgaben mit viel Freiheit und Eigenverantwortung
  • Kurze Entscheidungswege, da du direkt mit der Gründerin zusammenarbeitest
  • Individuelle Einarbeitung
  • Hybrides Arbeiten und flexible Arbeitszeiten
  • Offene und aktive Teamkultur mit regelmäßigen Events