Customer Success Professional:in
vor 2 Monaten
We are a leading SaaS company that leverages AI to automate administrative processes and enable seamless conversations with our technology.
Job SummaryWe are seeking a highly skilled Customer Success Manager:in to join our team and support our customers in achieving their business goals.
Key Responsibilities- Onboarding and Support: Assist new customers in getting started with our technology, ensuring a smooth onboarding process and providing timely support to resolve any issues.
- Customer Data Management: Collaborate with our team to create and update customer records and documentation in our CRM system.
- Customer Engagement: Develop and implement strategies to enhance customer satisfaction and loyalty, including the organization and execution of webinars, workshops, and other training initiatives.
- Customer Feedback and Support: Respond to customer inquiries and feedback through various channels, providing timely and effective solutions to their needs.
- Education: Currently enrolled in a degree program in Business Administration, Business Informatics, Communications, or a related field.
- Experience: First-hand experience in a customer-facing role is a plus, but not mandatory.
- Language Skills: Excellent communication skills in German and English.
- Technical Skills: Proficiency in modern communication tools and platforms, as well as basic knowledge of CRM systems.
- Critical Thinking and Analytical Skills: Ability to break down complex information and communicate it effectively to customers, with a strong customer-centric approach.
- Self-Motivation and Teamwork: Ability to work independently, with a structured approach, and as part of a team.
- Insights into Customer Success: Opportunity to work with a leading SaaS company and gain valuable experience in customer success and retention.
- Open Company Culture: A dynamic and open work environment that encourages innovation and creativity.
- Career Growth: Possibility to grow within the company, develop new skills, and take on new challenges.
- Hybrid Work Model: Flexible work arrangements that balance work and personal life.
At l1r1 technologies GmbH, we believe that software should be intelligent and able to recognize customer needs, executing processes automatically. Our technology is designed to free up time for businesses to focus on what matters most – their customers and growth.
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