Customer Service Representative
vor 1 Woche
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Jobactive GmbH. As a Customer Service Representative, you will be responsible for handling incoming phone inquiries from existing customers, managing current insurance contracts, and collaborating with various departments.
Key Responsibilities:
- Handle incoming phone inquiries from existing customers in a professional and courteous manner
- Manage current insurance contracts in the area of property and automotive insurance, ensuring accurate and timely updates
- Collaborate with various departments to resolve customer issues and improve overall customer experience
- Record and update data in the respective business cases, maintaining accurate and up-to-date records
Requirements:
- Previous experience in call center or customer interaction is highly desirable
- Proficient in German language, with excellent communication and interpersonal skills
- Enjoyment in telephone communication, with a strong focus on customer satisfaction
- Good MS Office skills, with proficiency in Microsoft Office applications
- Strong service orientation, with a customer-centric approach
- Flexibility to work between Monday and Friday, with scheduling provided 4 weeks in advance
What We Offer:
- Comprehensive training program to ensure success in the role
- Potential for permanent employment with Jobactive GmbH
- Convenient public transportation access and ample parking for employees
- Company cafeteria, providing a comfortable and relaxing environment
- Weekly working hours of 38 hours/week, with a focus on work-life balance
- Personal support during your assignment with our client, ensuring a smooth and successful experience
- Additional benefits, such as travel allowance and generous provision of vacation days
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