Customer Service Representative
Vor 7 Tagen
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Inbound Call Center Agent at Jobactive GmbH.
About the Role:
As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone. Your primary goal will be to resolve customer inquiries and issues in a timely and professional manner.
Key Responsibilities:
- Respond to incoming customer calls and provide assistance with their inquiries and concerns
- Process and resolve customer complaints in a fair and efficient manner
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Update customer information and records as necessary
Requirements:
- Previous experience in a call center or customer service role is an asset
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously
- Proficiency in Microsoft Office
- Strong problem-solving and analytical skills
What We Offer:
- A comprehensive training program to ensure your success in the role
- A competitive salary and benefits package
- A dynamic and supportive work environment
- Opportunities for professional growth and development
Why Join Us:
At Jobactive GmbH, we are committed to providing exceptional customer service and building long-term relationships with our clients. As a Customer Service Representative, you will have the opportunity to make a real difference in the lives of our customers and contribute to the success of our organization.
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