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Onboarding Coordinator

vor 2 Monaten


Berlin, Berlin, Deutschland Wolt Vollzeit
{"title": "Onboarding Specialist", "description": "Join Our Team

We are seeking a highly skilled Onboarding Specialist to join our team at Wolt. As an Onboarding Specialist, you will be responsible for ensuring a seamless onboarding experience for our restaurant partners.

Key Responsibilities:
  • Onboard new restaurants onto the Wolt platform
  • Build relationships with restaurant partners and provide training on using our systems
  • Conduct quality and satisfaction checks to ensure our restaurant partners meet the highest Wolt service standards
  • Develop our restaurant partners and their business by using our collected user data
  • Ensure our venue-platform is up to date with the text and visuals that reflect the Wolt brand
  • Escalate urgent cases in a timely manner to the relevant stakeholders
  • Share best practices within the onboarding team
Requirements:
  • Excellent interpersonal skills
  • Experience in support, administration, or office management role
  • Structured, detailed, and service-oriented
  • Self-starter and a passion for food
  • Logical problem-solving skills with a bias for action and impact
  • Excellent written and oral communication skills in German and good knowledge of English
What We Offer:
  • Cool office in the heart of Berlin
  • Independent work in a dynamic, international team
  • A fast-growing tech company with many career opportunities
  • Attractive salary package
  • Discount on Wolt orders
  • Modern hardware of your choice (MacBook, iPad)
  • Various soft drinks, coffee, and fruit in the office
  • Comprehensive internal training programs
  • Weekly (virtual) all-hands meetings and regular team events
  • Flexible working hours + 30 days paid holiday
", "lang_code": "en-US"}