Customer Service Representative

vor 1 Tag

Munich, Bayern, Deutschland Westwing Group SE Vollzeit
About the Role

We are seeking a highly skilled and customer-focused individual to join our CustomerCare team as a Front Office Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences through effective communication and problem-solving.

Key Responsibilities
  • Provide top-notch customer service via phone, email, and other communication channels
  • Assist the front office with inquiries related to payments, orders, cancellations, and returns
  • Respond to customer questions about our products and services
  • Collaborate with external service providers to ensure seamless customer experiences
  • Monitor and analyze key performance indicators (KPIs) to drive continuous improvement
Requirements
  • Proven experience in customer-facing roles
  • Excellent communication and problem-solving skills
  • Fluency in German and English
  • Basic proficiency in MS Office
  • Positive and flexible attitude
What We Offer

As a Front Office Customer Service Representative at Westwing Group SE, you will enjoy a dynamic and inclusive work environment, opportunities for growth and development, and a comprehensive benefits package. Our team is passionate about delivering exceptional customer experiences, and we are looking for like-minded individuals to join us on this journey.

About Us

Westwing Group SE is Europe's leading Beautiful Living eCommerce company, with a presence in 12 European countries and a strong commitment to innovation and customer satisfaction. Our team of over 1700 professionals is dedicated to creating a unique brand experience for our customers, and we are excited to welcome new talent to our team.

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