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Technical Support Advisor
vor 3 Monaten
About Abbott
Abbott stands as a leader in global healthcare, dedicated to pioneering scientific advancements that enhance health outcomes. We consistently look ahead, anticipating shifts in medical science and technology.
In Germany, Abbott employs over 4,000 individuals across various sectors including manufacturing, research and development, logistics, sales, and marketing. Our teams are based at our headquarters in Wiesbaden and at multiple locations throughout the country.
Working at Abbott
At Abbott, you have the opportunity to engage in meaningful work that contributes to healthier lives, advance your career, and embrace your authentic self. We offer:
- Career growth opportunities within an international organization that supports your professional aspirations
- A competitive benefits package, including a robust pension plan, company bicycle program, and employee stock purchase options
- Recognition as a top employer in numerous countries, and honored as one of the most admired companies globally by Fortune
- A workplace celebrated for its commitment to diversity, supporting working mothers, female leaders, and scientists
- A dynamic role in a rapidly evolving industry that is resilient to crises
- Integration into a motivated, highly skilled, and educated team
- A culture of flat hierarchies, open communication, and constructive feedback
- A multinational environment that nurtures talent development within the organization
Abbott's Diagnostics Division is seeking a
Technical Customer Support Specialist (m/w/d)
to join our team.
In this position, you will deliver precise and prompt assistance while troubleshooting our diagnostic products, fostering and enhancing customer relationships.
Key Responsibilities
- Engage with customers through various channels to address and resolve technical inquiries related to our products, including hardware, software, and reagent concerns
- Coordinate on-site visits by field service engineers as needed
- Collaborate with cross-functional teams to identify, recommend, and implement solutions to issues
- Accurately document information in our quality management system
Qualifications
- A Bachelor's or Master's degree in natural sciences (Biology, Chemistry, Physics, Pharmacy, or related fields), or equivalent vocational training in medical technology
- Proven experience in customer service roles
- Clinical laboratory experience is advantageous
- Strong communication skills and adept problem-solving abilities, particularly in phone interactions
- Capacity to thrive in a team-oriented environment, manage multiple tasks, and prioritize effectively
- Proficiency in multiple languages is essential, with fluency in French and English required, and preferably an additional language such as German or Italian