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Company Overview
Loyalty Partner Solutions GmbH stands at the forefront of loyalty management technology, delivering high-performance software solutions tailored for the airline, retail, travel, and transportation industries. Our Munich-based team is dedicated to developing sophisticated software that facilitates the operation of intricate customer loyalty programs, implemented globally for our esteemed clients.
Role Overview
As a Business Analyst (m/f/d), you will play a crucial role within an agile team, contributing to the enhancement of renowned loyalty programs. Your expertise will be pivotal in shaping the quality and effectiveness of these initiatives.
Key Responsibilities
- Develop decision-making frameworks for clients and provide guidance on industry best practices.
- Collaborate within an agile team to drive collective success.
- Analyze and optimize processes related to loyalty programs.
- Draft requirement specifications for IT systems as part of your role.
- Model business processes using event-driven process chains, domain maps, and value chains.
- Prepare decision templates and offer advisory services to clients.
Candidate Profile
- A degree in Computer Science, Business Informatics, Economics, or a related field.
- Strong background in business analysis, requirements management, and documentation using tools like Confluence and Jira.
- Familiarity with agile methodologies (Epic/Capability/Feature/User Story).
- Experience with standard CRM software such as Siebel, SAP, or Salesforce.
- Exceptional problem-solving abilities and analytical skills.
- Customer-focused with strategic thinking capabilities.
- Fluent in German (C1 level) and proficient in English (B2 level) both spoken and written.
What We Offer
- Professional Growth: Engage in continuous learning and professional development opportunities.
- Culinary Delights: Enjoy a taste of Italy in our break area, catering to all dietary preferences.
- Flexible Work Environment: Benefit from flexible working hours, generous vacation days, and options for remote work.
- Wellness Initiatives: Participate in our wellness programs and enjoy access to our fitness facilities.
- Team Engagement: Build connections with colleagues through various social events and activities.
- Affordable Commuting: We support your commute with coverage for transportation costs.
