Aktuelle Jobs im Zusammenhang mit Renewal Specialist - Berlin, Berlin - KnowBe4
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Client Engagement Specialist
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Client Engagement Specialist
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Client Engagement Specialist
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Regulatory Affairs Specialist
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Regulatory Affairs Specialist
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Renewal Specialist
vor 2 Monaten
About KnowBe4
KnowBe4, a leading provider of security awareness training and simulated phishing solutions, empowers organizations to manage the ongoing challenge of social engineering by helping them train employees to make informed security decisions.
We have been recognized as a best place to work for women, millennials, and in technology, and have earned numerous prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. We strive to make every day fun and engaging, with activities such as team lunches, trivia competitions, and local outings.
Please submit your resume in English.
To learn more about our team and culture, visit our website.
The Mid Market and Enterprise Renewal Specialist is responsible for collaborating with Mid Market and Enterprise Customer Success Managers, Partners, and customers to provide pricing quotes for renewals, identify opportunities for upselling, and successfully close those opportunities.
Key Responsibilities:
- Manage all opportunities within assigned customer portfolio and conduct research to understand customer health and account status.
- Collaborate with Mid Market and Enterprise Customer Success Managers to strategize on renewals and applicable upsells for their customers.
- Conduct discovery with customers to identify opportunities and handle any objections to ensure successful closure.
- Negotiate with customers to prevent churn and secure optimal terms.
- Facilitate a working process between KnowBe4's Legal department and customer's Legal team to revise legal documentation.
- Employ pricing strategies that meet the Company's standards, policies, and procedures.
- Generate pricing quotes for renewals.
- Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts, and meet regularly with the Enterprise Renewal Specialist Director to review and strategize.
- Meet and exceed bookings targets and quotas.
- Maintain impeccable administration of your opportunities in the Company's CRM.
Minimum Qualifications:
- Associate's Degree or equivalent work experience and education preferred.
- Experience with Gmail and Google Docs.
- Experience with MS Office (Word and Excel).
- Experience with web browsers (Chrome, Internet Explorer, etc.).
- Previous sales or negotiation experience.
- Familiarity with standard concepts, practices, and procedures within the IT Security Field.
- Experience with Salesforce or other CRM preferred.
- Strong verbal and written communications.
- Fluent in German.
- Excellent time management and organization skills.
- Superior customer service skills.
- Strong collaborative and team work skills.
- Ability to build rapport with customers via phone, email, and video conferencing.
- Ability to work with minimal supervision.
Our Benefits
We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code in a modern, high-tech, and fun work environment.
Note: An applicant assessment and background check may be part of your hiring procedure.
KnowBe4 is an equal opportunity employer.
