IT Support Specialist

vor 4 Wochen

Bremen, Bremen, Deutschland wu personal GmbH Vollzeit
Job Description

As a First Level Support Specialist at wu personal GmbH, you will be responsible for providing technical assistance to our customers. Your primary goal will be to resolve customer issues in a timely and efficient manner.

Responsibilities
  • Analyze customer inquiries and identify the root cause of the issue
  • Provide technical support and troubleshooting assistance to customers
  • Escalate complex issues to higher-level support teams as needed
  • Document customer interactions and issues in our ticketing system
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Basic knowledge of computer systems and software
  • Ability to learn and adapt to new technologies and systems
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Flexible working hours and remote work options

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