Operational Support Professional
vor 1 Woche
**About the Role**
We are seeking a highly skilled and experienced professional to join our team as an Assistance Trainer at Allysca. As an Assistance Trainer, you will play a crucial role in supporting our operational teams by providing training and coaching services.
**Key Responsibilities**
- Develop and deliver training programs and coaching sessions to operational teams, in collaboration with the Training and Learning team, Operations Leadership, and other relevant stakeholders.
- Create, update, and optimize training materials, including topic modules and product-specific training programs.
- Identify training needs and develop corresponding initiatives, while contributing to the quality assurance of the Operations department and the development of the Coaching team.
- Provide operational staff with expert support in technical areas and offer decision-making assistance in problem analysis and conflict resolution with customers/insureds, as well as active coaching at the workplace.
- Evaluate and assess the performance of training participants in written protocols and obtain feedback protocols from training participants.
**Requirements**
- You bring expertise in the entire Front Office, as well as in at least one Back Office area, and initial experience in conceiving and conducting training and coaching measures.
- You convince with your didactic skills, good rhetorical abilities, and empathetic communication style.
- High social competence, integrity, conflict, team, and organizational talent with a very structured working style are expected.
- A strongly developed service- and customer-oriented thinking and acting with decision-making ability and self-initiative are important to us.
- Good to very good user knowledge of the MS Office software rounds off your profile.
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