Technical Account Manager

vor 3 Wochen

Munich, Bayern, Deutschland Holidu Vollzeit
About Holidu

Holidu is a leading travel tech company that aims to revolutionize the way people book and host holiday homes. With a team of over 600 colleagues from 60+ nations, we strive to provide a seamless experience for our guests and partners.

Job Description

We are seeking a highly skilled Technical Account Manager to join our Partner Homes department. As a key member of our team, you will be responsible for managing all connections and data for our 100+ partners, including major travel tech companies.

Your primary focus will be on integrating our partners' APIs, onboarding them to our platform, and bridging the gap between the business and tech world. You will work closely with other Product Managers and Technical Account Managers to provide the best experience for our guests and partners.

Key Responsibilities
  • Manage accounts in the DACH region, partnering with some of our largest clients to drive revenue growth on our platform.
  • Build strong relationships with key stakeholders across your portfolio.
  • Identify and lead new projects or initiatives to solve customer pain points and improve the guest experience.
  • Manage technical integrations of new and existing partners through either their API or our own API.
  • Improve the data quality and performance of Holidu's partner inventory.
  • Use various tools such as JIRA, Confluence, Looker, Zendesk, or Kibana to manage projects and investigate incidents.
Requirements
  • Bachelor's degree in Business Administration, Informatics, Economics, or a similar field.
  • Experience in business or partner development or a similar customer-facing role.
  • Experience using data and metrics to identify and drive improvements - ideally experience with data analytics solutions.
  • High level of enthusiasm for data and technology.
  • Professional communication skills to engage with both technical and non-technical stakeholders.
  • Creative, team-oriented, and eager to learn.
  • A problem-solver committed to delivering high-quality data to users.
  • Experience working with API integrations (e.g., JSON, XML) is a strong plus but not mandatory.
  • Fluent in English; German (C1 level) required.

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