Senior IT Support Specialist

vor 3 Stunden


Kirchheim unter Teck, Baden-Württemberg, Deutschland Renesas Electronics Vollzeit
Job Title: Senior IT Support Representative

We are seeking a highly skilled and dedicated IT Support Representative to join our dynamic team at Renesas Electronics Corporation. As a key member of our IT department, you will play a crucial role in providing exceptional technical support to our employees and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:
  • Provide local support activities for the Global Service Desk, facilities, and corporate IT functions
  • Offer deskside, L2 support, and other IT support at designated sites
  • Troubleshoot and provide local support for end users
  • Act as the local liaison between IT and the business
  • Provide IT project support as required by the business
  • Own a secondary technical skill (e.g., SCCM, Zscaler, Apple devices)
  • Maintain internal user guides, guidance notes, and technical documents
  • Provide new starters with correct equipment and guided access to IT resources and ensure leaver equipment is processed correctly
  • Stock control, inventory, and secure hardware disposal
  • Response time for escalations to Level 2 support within SLAs
  • Replacement equipment available to meet SLA
  • Occasionally set up and maintain the IT infrastructure at a basic level
  • Provide vacation/holiday coverage to other in-region liaisons
  • Occasionally on-call/standby work during scheduled out-of-hours IT upgrades
Requirements:
  • Typically requires 5 years of IT experience in a professional capacity
  • Very good knowledge of Windows client software and Microsoft Office
  • Able to manage priorities under pressure
  • Desired knowledge of networking, including Wi-Fi, routers, switches, VPN
  • Secondary technical skill (e.g., Azure AD, endpoint security)
  • Excellent verbal and written communication skills – ability to convey technical information to non-technical users successfully
  • Experience in working in an agile organization that is fast-moving and requires a can-do attitude
  • Experience in working across all levels of an organization
  • Good knowledge of written and spoken German and English
  • Valid Driver's License
About Renesas Electronics Corporation:

Renesas Electronics Corporation empowers a safer, smarter, and more sustainable future where technology helps make our lives easier. As a leading global provider of microcontrollers, Renesas combines its expertise in embedded processing, analog, power, and connectivity to deliver complete semiconductor solutions. These Winning Combinations accelerate time to market for automotive, industrial, infrastructure, and IoT applications, enabling billions of connected, intelligent devices that enhance the way people work and live.

Renesas' mission, To Make Our Lives Easier, is underpinned by our company culture, TAGIE. TAGIE stands for Transparent, Agile, Global, Innovative, and Entrepreneurial. Our goal is to embed this unique culture in everything we do to succeed as a company and create trust with our diverse colleagues, customers, and stakeholders.

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.



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