Senior IT Support Specialist
Vor 4 Tagen
Renesas Electronics Corporation is a leading global provider of microcontrollers and semiconductor solutions. Our mission is to empower a safer, smarter, and more sustainable future where technology makes our lives easier.
Job SummaryWe are seeking a highly skilled and dedicated IT Support Representative to join our dynamic team in Sofia, Bulgaria. As a key member of our global IT team, you will provide local support activities for the Global Service Desk, facilities, and corporate IT functions.
Key Responsibilities- Provide local support activities for the Global Service Desk, facilities, and corporate IT functions
- Deskside, L2 support, and other IT support at designated sites
- Troubleshoot and provide local support for end users
- Act as the local liaison between IT and the business
- Provide IT project support as required by the business
- Own a secondary technical skill (e.g., SCCM, Zscaler, Apple devices)
- Maintain internal user guides, guidance notes, and technical documents
- Provide new starters with correct equipment and guided access to IT resources and ensure leaver equipment is processed correctly
- Stock control, inventory, and secure hardware disposal
- Response time for escalations to Level 2 support within SLAs
- Replacement equipment available to meet SLA
- Occasionally set up and maintain the IT infrastructure at a basic level
- Provide vacation/holiday coverage to other in-region liaisons
- Occasionally on-call/standby work during scheduled out of hours IT upgrades
- Typically requires 5 years of IT experience in a professional capacity
- Very good knowledge of Windows client software and Microsoft Office
- Able to manage priorities under pressure
- Desired knowledge of networking, including Wi-Fi, routers, switches, VPN
- Secondary technical skill (e.g., Azure AD, endpoint security)
- Excellent verbal and written communication skills – ability to convey technical information to non-technical users successfully
- Experience in working in an agile organization that is fast-moving and requires a can-do attitude
- Experience in working across all levels of an organization
- Good knowledge of written and spoken German and English
Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law.
We believe in and have a commitment to diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values.
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