Data Centre Roles

vor 4 Wochen

Frankfurt am Main, Hessen, Deutschland Oracle Vollzeit

Oracle is currently seeking skilled professionals for various positions within our Data Centre operations, including Data Centre Technicians, Senior Data Centre Technicians/Leads, and Data Centre Managers.

Our Data Centre Technicians serve as the critical link between our technology teams and the Data Centre environment. We are in search of individuals who possess the ability to diagnose and resolve a wide range of infrastructure challenges, while also knowing when to escalate more complex issues to the appropriate teams. These technicians are responsible for creating and maintaining comprehensive documentation on technologies and support processes. They should demonstrate innovation and independent decision-making skills, while also being receptive to guidance and attentive to detail.

The roles involve a commitment to a 24/7 shift rotation system throughout the year.

Employment for all candidates is contingent upon successful background checks.

Qualifications:

  • A Bachelor of Science degree in Computer Science, Information Systems, or equivalent experience is preferred but not mandatory for application.
  • Data Centre Technician IC1: Recent graduates are encouraged to apply if they can showcase interest and knowledge in the role, along with a willingness to learn on the job. Excellent communication skills (both oral and written) and the ability to engage professionally with a diverse range of customers and colleagues are essential. Candidates should be prepared to provide direct customer support and service. The ability to work effectively in remote, cross-functional teams or independently is crucial. A strong service orientation, reliability, responsibility, and self-motivation are key attributes.
  • Data Centre Technicians IC2, IC3: A minimum of 2-5 years of experience in IT infrastructure support and server administration within a mid-sized environment is required. Proficiency in data centre M&E equipment, system administration (Linux and/or Windows Servers, particularly command line), hardware repair, diagnosis, and troubleshooting is essential. Familiarity with networking fundamentals (DNS, TCP/IP, basic troubleshooting) and IT hardware concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO) is expected.
  • Data Centre Technicians IC4: Candidates should have 4-8 years of experience in IT infrastructure support and server administration, with a focus on supporting and troubleshooting distributed, N-Tier applications, software, and operating systems. Strong leadership experience and a thorough understanding of data centre design, including electrical and cooling systems, are necessary. Skills in airflow management, rack and stack equipment, and structured cabling (fiber and copper) are also required.
  • Data Centre Manager: A minimum of 5 years of experience in team management, including performance reviews and hiring, along with 3 years of experience in IT infrastructure support and server administration, is essential. Candidates should demonstrate a history of process improvement and possess excellent verbal and written communication skills. The ability to work independently and manage escalated support cases is crucial.

All positions require physical capabilities, including the ability to lift up to 25Kg and may involve working in confined spaces or elevated locations.

Career Level - IC2

Data Centre IC1, IC2, IC3: Act as subject matter experts, liaising with both technical and non-technical teams. Understand internal customer challenges and provide timely technical solutions. Participate in the installation, monitoring, maintenance, and optimization of all production server hardware and software. Engage in planning and commissioning new rack positions and adhere to health and safety protocols.

Data Centre IC4: Serve as a technical liaison for our teams, understanding customer urgencies and providing timely solutions. Participate in the installation, monitoring, maintenance, and optimization of production server hardware and software. Provide second-level technical support for complex issues and assist with system upgrades and patching.

Data Centre Manager: Conduct regular performance evaluations with team members to ensure alignment with organizational goals. Provide coaching and mentoring, and ensure compliance with operational standards. Manage vendor performance and be available for urgent operational issues as needed.

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