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Customer Service Representative for Telecommunications Provider
vor 2 Monaten
We are seeking a Customer Service Representative to join our team at Nothelle Call Center Services GmbH.
Job Description:
- Compensation: A competitive monthly salary ranging from 2,100 to 4,800 euros, including a performance-based bonus.
- Main Responsibilities:
- Address customer inquiries and concerns in a professional and empathetic manner.
- Identify opportunities to optimize customer experiences and provide solutions.
- Engage in approximately 4 conversations per hour with a success rate exceeding 50%.
- Participate in a comprehensive 4-week training program, with the first 2 weeks dedicated to full-time training.
- Work in a location easily accessible by public transportation, fostering a convenient and stress-free commute.
- Collaborate with a professional management team that provides intensive support and guidance.
- Emphasize professionalism, ongoing training, and teamwork to drive success.
- Enjoy a strong company culture, rated 4.3 stars by employees.
- What We Offer:
- A competitive base salary and performance-based bonus, along with opportunities for ongoing training and personal development.
- Potential for career advancement within the company.
- Stable employment in full or part-time capacity.
- Key Responsibilities:
- Provide personalized customer support and guidance.
- Identify customer needs and present tailored solutions.
- Sell mobile products and services.
- Build long-term customer relationships through exceptional service and empathy.
- Participate in internal training courses to enhance skills and knowledge.
- Requirements:
- Previous sales experience or a willingness to learn and develop sales skills.
- Professionalism and a commitment to continuous improvement.
- Strong communication skills and a team-oriented approach.
- Additional Benefits:
- Company-sponsored events, incentives, and team-building activities.
- Employee discounts at online shopping platforms.
- Referral bonuses for successful recommendations.
- A comprehensive health management program.
Join our team at Nothelle Call Center Services GmbH and contribute to delivering exceptional customer experiences.
