Customer Support Specialist

vor 3 Wochen

Hamburg, Hamburg, Deutschland MOIA Operations Vollzeit


**Customer Support Specialist (m/w/d)**

Customer Support Specialist (m/w/d)
  • Full-time or part-time
  • Location: Germany
  • No prior experience required

We are looking for you to join our team as a Customer Support Specialist (m/w/d) in our operations center. Our company is a mobility service provider that focuses on enhancing urban transportation solutions.

Our organization is committed to providing a seamless experience for our customers by utilizing advanced algorithms that optimize ride-sharing among users with similar travel routes. We aim to contribute significantly to the future of autonomous mobility in passenger transport while continuously improving our services and supporting our employees.

In line with our core values of Care, Collective, Sustainable & Ambitious, we invite you to explore the opportunities we offer.

Your Responsibilities
  • You will oversee our fleet and service area to ensure high vehicle availability.
  • You will manage the driver hotline, addressing employee inquiries and directing issues to the appropriate contacts.
  • You will serve as the primary point of contact for drivers regarding our digital products, vehicles, and charging infrastructure.
  • You will assist with engaging small projects that enhance our operations.
Your Profile
  • Ideally, you have gained initial experience in customer support, call centers, or similar fields.
  • You enjoy communicating over the phone and handling emails.
  • You maintain composure in fast-paced situations.
  • You possess strong communication skills and enjoy solving diverse problems.
  • Your attention to detail is a key strength.
  • You prefer a hands-on approach to learning and onboarding.
  • You are familiar with computer usage.
  • You have proficient German language skills, both spoken and written.
  • You are willing to work in shifts, including mornings, evenings, nights, and holidays.
What We Offer

We aim to inspire you to be part of our team and provide the following benefits:

  • A vibrant work environment within a dynamic team that values open communication and a flat hierarchy.
  • One day of remote work per week (after the probation period).
  • Opportunities for personal and professional growth in a developing company.
  • Complimentary beverages (water and coffee) at the workplace.
  • 30 days of vacation.
  • Discounts on our services and the option for a sabbatical.
  • Tax-free shift allowances (+25% for night shifts, +50% for Sundays, +100% for holidays).
  • Monthly contributions towards a sports club membership and public transport tickets.
  • A well-connected workplace with excellent public transport access.
  • A permanent employment contract.
  • Access to recreational facilities like a foosball table and a ping-pong table at the workplace.

If you are uncertain about meeting all the requirements for this position, we encourage you to reach out and explore the possibilities together.

We value diversity and strive to provide equal opportunities for all applicants in our selection process, regardless of gender, sexual orientation, age, ethnic background, nationality, physical and mental abilities, social background, or religious beliefs. Please share only the information and documents relevant to your application (resume, certificates, and references) and feel free to omit a photo.

We look forward to hearing from you

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