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Desktop Support Specialist

vor 2 Monaten


Frankfurt am Main, Hessen, Deutschland HCLTech Germany Vollzeit

Technical Expertise for a Brighter Future

HCLTech Germany is a leading tech company that empowers progress through innovation and creativity. We're seeking a skilled Desktop Support Specialist to join our team and contribute to our mission.

Key Responsibilities:

  • Provide first-level support for Microsoft Intune and Windows Autopilot-related issues
  • Assist end-users with device enrollment, application deployment, and configuration in Microsoft Intune
  • Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance
  • Collaborate with other IT support teams to escalate and resolve more complex issues
  • Maintain accurate records of support activities and resolutions in ServiceNow
  • Stay up-to-date with Microsoft Intune features, updates, and best practices

Requirements:

  • Proficient in Windows operating systems
  • Working knowledge in registering a device, compliance remediation, reporting, delivery optimization, Windows Defender security intelligence, Windows Update feature upgrade and quality patching during autopilot, Driver and Firmware Servicing, Windows Driver update management
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
  • Ability to work collaboratively in a team environment
  • Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus
  • Fluent German skills, both spoken and written

Our Commitment:

We promote equal opportunities for all employees, regardless of their cultural and social background, gender, disability, age, religion, beliefs, and sexual identity. We give priority consideration to severely disabled applicants and those of equal status in the case of equal suitability.