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Customer Service Representative
vor 2 Monaten
Welcome to Pandora EMEA Distribution Center GmbH, a leading logistics and distribution company of the Pandora Group based in Hamburg. Our Mission is to deliver high-quality jewelry to the EMEA region.
We are looking for a Customer Relations Representative to enrich our Pandora family and drive our company forward. Our company values are We Dream, We Care, We Dare and We Deliver. Through these values, we place particular emphasis on a corporate culture that is characterized by mutual respect, tolerance, appreciation, and a willingness to perform.
As a Customer Relations Representative, you will have the opportunity to work in a dynamic and international working environment that is characterized by the diverse cultures of our employees who achieve great things together every day.
Key Responsibilities:
- Provide proactive customer service and feedback to inquiries within promised response times.
- Handle and resolve inquiries in a professional manner following established policies in different languages.
- Work independently while having a strong team ethos with a can-do approach.
- Understand the policies and customers' needs of the markets you support, and be able to adapt these to ensure high customer satisfaction.
Requirements:
- Experience in a customer-facing role would be an advantage – virtual or in-person.
- High motivation and engagement.
- You speak French at a native level and possess fluent verbal and written skills in English.
- Strong written and verbal communication skills.
- Resilience against stress and great teamworking skills.
- Reliability and a strong Can-Do-Attitude.
- You have basic knowledge of MS Office.
- Working knowledge of Zendesk or Salesforce Service Cloud is desirable.
What Awaits You with Us:
- A fair salary of € 2, gross/month.
- A modern workplace.
- Many opportunities for personal and professional development.
- Attractive additional benefits such as employee discounts on Pandora products, free breakfast and lunch, free drinks, free monthly massage, public transport ticket subsidy, online bonus platform, and discount on gym membership.
- Company events and team activities.
- Working hours currently from Monday to Friday between 8.30 am and 5.00 pm (40 hour week).
- Possibility for limited working from home.
Our Company Culture:
We value diversity and inclusion, and we strive to create a workplace where everyone feels they belong, regardless of ethnicity, gender, disability, religion, belief, age, or sexual identity.
