Intelligent Service Delivery Enablement Specialist
vor 4 Wochen
Empowering Excellence at SAP
At SAP, we are dedicated to fostering an environment where you can excel. Our corporate culture emphasizes teamwork and a collective commitment to enhancing global operations. Our daily focus is on establishing a robust foundation for the future while cultivating a workplace that appreciates diversity, promotes flexibility, and aligns with our mission-driven, forward-thinking objectives. We provide a collaborative and supportive team atmosphere that prioritizes learning and development, acknowledges individual contributions, and offers a variety of benefits tailored to your needs.
YOUR FUTURE ROLE
We seek an innovative individual to assist our agile and diverse development team in the deployment of our Intelligent Service Delivery (ISD) Hub application to our rapidly expanding community of internal users and clients.
- You will devise strategies to empower new user groups and provide training to existing users, ensuring they maximize the benefits of our latest features.
- You will develop the necessary rollout materials and facilitate enablement sessions.
- You will collaborate closely with colleagues in various roles, including product managers and product owners, to gain insights into the latest features and relay user feedback to the development team.
YOUR PROFILE
- A distinguished university degree (bachelor's or master's)
- A minimum of two years of relevant professional experience
- A creative mindset with a passion for developing innovative ideas and concepts
- Exceptional communication and presentation abilities
- A collaborative spirit with a strong focus on customer satisfaction
- Proficiency in English (both written and spoken) and basic knowledge of German
Experience in customer service delivery and the creation and editing of professional rollout materials, such as videos using tools like Camtasia and Audiate, is advantageous.
ABOUT THE TEAM
The Global CoE Business Process Operations team is part of the Premium Hub CoE within Customer Services & Delivery. Our focus is on developing the Intelligent Service Delivery Hub application as a collaborative platform for customer service operations within the SAP Cloud Application Lifecycle Management. Currently, our application serves approximately 4000 internal users, with more users expected to onboard this year, alongside over 7000 customers in a rapidly growing user community.
Bringing Out Your Best
SAP innovations empower over four hundred thousand customers globally to collaborate more effectively and leverage business insights more efficiently. Renowned for our leadership in enterprise resource planning (ERP) software, SAP has transformed into a market leader in comprehensive business application software and related services encompassing database management, analytics, intelligent technologies, and experience management. As a cloud-based organization with two hundred million users and over one hundred thousand employees worldwide, we are driven by purpose and future-oriented, fostering a highly collaborative team culture and a commitment to personal growth. By connecting global industries, individuals, and platforms, we ensure that every challenge receives the attention it deserves. At SAP, you can truly excel.
Championing Inclusion
SAP's inclusive culture, emphasis on health and well-being, and flexible work arrangements ensure that everyone—regardless of their background—feels valued and can perform at their best. We believe that our strength lies in the unique talents and qualities each individual contributes to our organization, and we invest in our employees to cultivate confidence and help everyone reach their full potential. We are committed to unleashing all talent and creating a more equitable world. SAP is proud to be an equal opportunity employer and an affirmative action workplace. We uphold the principles of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
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Sankt Leon-Rot, Baden-Württemberg, Deutschland SAP VollzeitAbout UsSAP is a global leader in enterprise software and solutions, helping organizations run better by enabling them to connect their people, processes, and technology.Our MissionWe empower our customers to innovate and succeed in an ever-changing world by providing them with the tools and expertise they need to drive business transformation.Your RoleWe...
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Sankt Leon-Rot, Baden-Württemberg, Deutschland SAP VollzeitAbout UsSAP is a global leader in enterprise software and solutions, helping organizations run better by enabling them to connect their people, processes, and technology.Our MissionWe empower our customers to innovate and succeed in an ever-changing world by providing them with the tools and expertise they need to drive business transformation.Your RoleWe...
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Sankt Leon-Rot, Baden-Württemberg, Deutschland SAP VollzeitAbout UsSAP is a global leader in enterprise software and solutions, helping organizations run better by enabling them to connect their people, processes, and technology.Our MissionWe empower our customers to innovate and succeed in an ever-changing world by providing them with the tools and expertise they need to drive business transformation.Your RoleWe...
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Sankt Leon-Rot, Baden-Württemberg, Deutschland SAP VollzeitAbout UsSAP is a global leader in enterprise software and solutions, helping organizations run better by enabling them to connect their people, processes, and technology.Our MissionWe empower our customers to innovate and succeed in an ever-changing world by providing them with the tools and expertise they need to drive business transformation.Your RoleWe...
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