Customer Service Representative
vor 2 Wochen
Customer Support Role at ja-dialog Berlin GmbH
We are seeking a skilled and customer-focused individual to join our team as a Customer Service Representative in the Inbound department. As a key member of our team, you will be responsible for providing exceptional customer support without sales responsibilities.
About the Role:
- Handle incoming calls regarding car insurance matters, focusing on customer inquiries and resolving issues in a timely and professional manner.
- Address customer concerns, such as tariff changes, vehicle changes, calculation of quotes, or contract extensions, ensuring accurate and efficient resolution.
- Update and align customer data to ensure seamless customer experience.
What We Offer:
- A comprehensive training program to equip you with the necessary skills and knowledge to excel in the role.
- A supportive and collaborative work environment, with opportunities for professional growth and development.
- A competitive compensation package, including benefits and perks that promote work-life balance.
- The chance to work with a modern and innovative company, committed to delivering exceptional customer experiences.
Requirements:
- Experience in customer service (phone-based) is beneficial, but not mandatory; we welcome motivated career changers and beginners.
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- A strong commitment to delivering exceptional customer service and ensuring customer satisfaction.
Join Our Team:
We are a dynamic and customer-centric organization, dedicated to providing exceptional support to our customers. If you are a motivated and customer-focused individual, looking for a challenging and rewarding role, we encourage you to apply.
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