Hotel Night Operations Specialist

vor 3 Wochen


Hallbergmoos, Bayern, Deutschland tristar GmbH Vollzeit

Job Summary:

We are seeking a highly motivated and experienced Night Audit professional to join our team at tristar GmbH. As a Night Audit Team Member, you will be responsible for ensuring the smooth operation of our hotel's front office during the night shift.

Key Responsibilities:

  • Welcoming and checking in guests
  • Serving as the primary point of contact for guest inquiries and issues
  • Managing cash handling, billing, and guest checkout procedures
  • Preparing daily reports and sales statistics
  • Leading a night shift team to provide exceptional guest service
  • Processing reservation requests and managing front desk operations
  • Verifying and reconciling staff accounts and managing the front desk cash handling
  • Handling guest complaints and resolving issues in a professional manner
  • Conducting regular rounds to ensure guest satisfaction
  • Assuming overall responsibility for the hotel during the night shift

Requirements:

  • Previous experience in a similar role is essential
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • High level of responsibility and attention to detail
  • Professional appearance and demeanor
  • Ability to work well under pressure and manage multiple tasks
  • Knowledge of hotel software and systems is an advantage

What We Offer:

  • A dynamic and growing company with a strong focus on employee development
  • A competitive salary with regular increases
  • A comprehensive benefits package
  • A positive and supportive work environment
  • Opportunities for career advancement and professional growth
  • A fun and inclusive company culture


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