Technical Field Services Director

Vor 2 Tagen

Weinheim, Baden-Württemberg, Deutschland Interface, Inc. Vollzeit

Technical Field Services Manager

About the Role

We are seeking a highly skilled Technical Field Services Manager to join our team at Interface, Inc. in Sydney, Australia. As a key member of our Sales team, you will play a critical role in providing technical support and guidance to our commercial team, customers, and New Zealand distributor.

Key Responsibilities

  • Provide technical support and guidance to the commercial team, customers, and New Zealand distributor.
  • Oversee the complaint process and manage the Customer Quality Response (CQR) database.
  • Manage CQR replacement and project delivery, coordinate with installers, and offer technical support to industry bodies.

Areas of Responsibility

  • Site visits, inspections, and management of the CQR database. Liaison with Production site and financial approvals.
  • Management of Warranty content with liaison with US Legal.
  • Management of all Installation and Maintenance Manuals ensuring content is up to date with industry best practice.
  • Provide written advice to clients and end users.
  • Leadership/management of 'Project and Business Administrator.'
  • Local (ANZ) technical and customer support.
  • Liaison with Technical Global team at Interface.

Requirements

  • Proven experience in similar management positions and dealing with customers.
  • Full comprehension of the National Construction Code (BCA) regarding flooring.
  • Thorough understanding of flooring products, standard testing methods for flooring, manufacturing processes for carpet tile, product performance parameters, and recommended installation methods – Knowledge of Interface Flooring (Nora, Carpet tile and LVT is an advantage).
  • Strong analytical and problem-solving abilities.
  • Competence in project and contract management.
  • Extensive industry knowledge, a strong industry network, the ability to prioritize and meet deadlines, and a solid understanding of project management.
  • Demonstrated ability to establish effective working relationships and customer management.
  • Skilled in negotiating complaints to achieve cost-effective and satisfactory outcomes for the company and the customer.
  • Proficiency in using Workday, Teams, and other company-specific IT platforms.

What We Offer

  • Competitive remuneration and an annual bonus.
  • Access to Employee Assistance program.
  • Salary Packaging options.
  • Fitness subsidy, gym membership discount, health insurance discount, discounted home loan offer, yearly flu shots and more.
  • Part of a diverse and vibrant team with an excellent culture.

Join Our Team

Apply today to take the first step in your career journey with Interface, Inc.

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