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Customer Service Representative for Telecommunications Provider

vor 2 Monaten


Gladbeck, Nordrhein-Westfalen, Deutschland Nothelle Call Center Services GmbH Vollzeit

We are seeking a Customer Service Representative to join our team at Nothelle Call Center Services GmbH.

Job Description:

  • Compensation: A competitive monthly salary ranging from 2,100 to 4,800 euros, including a performance-based bonus.
  • Main Responsibilities: Address customer inquiries, identify opportunities for improvement, and provide personalized support.
  • Performance Metrics: Achieve a success rate of over 50% in customer interactions, with approximately 4 conversations per hour.
  • Training and Development: Participate in a 4-week training program, with the first 2 weeks dedicated to full-time training.
  • Work Environment: Our location in Gladbeck is easily accessible by public transportation, providing a convenient and stress-free commute.
  • Management and Support: Our professional management team offers intensive support and guidance to ensure your success in the role.
  • Culture and Values: Emphasis is placed on professionalism, ongoing training, and teamwork, with a focus on building long-term customer relationships.

What We Offer:

  • Compensation and Benefits: A competitive salary, performance-based bonus, and opportunities for personal and professional growth.
  • Career Advancement: Potential for career advancement within the company, with a focus on developing your skills and expertise.
  • Employment Stability: Stable employment in full or part-time, with a focus on providing a secure and supportive work environment.

Responsibilities:

  • Customer Support: Provide personalized customer support and guidance, identifying customer needs and presenting solutions.
  • Sales and Marketing: Sell mobile products and services, building long-term customer relationships through service and empathy.
  • Teamwork and Collaboration: Participate in internal training courses and work collaboratively with colleagues to achieve shared goals.

Requirements:

  • Sales Experience: Previous sales experience or a willingness to learn and develop sales skills.
  • Professionalism and Communication: Demonstrate professionalism and strong communication skills, with a focus on building strong relationships with customers and colleagues.

Additional Benefits:

  • Company Events and Incentives: Participate in company events, incentives, and team activities, fostering a sense of community and teamwork.
  • Employee Discounts: Enjoy employee discounts at online shops, providing a convenient and cost-effective way to shop.
  • Referral Bonuses: Earn referral bonuses for successful referrals, providing an opportunity to earn extra income.
  • Health Management Program: Participate in a health management program, promoting a healthy and balanced lifestyle.