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Customer Service Representative for Telecommunications Provider
vor 2 Monaten
We are seeking a Customer Service Representative to join our team at Nothelle Call Center Services GmbH.
Job Description:
- Compensation: A competitive monthly salary ranging from 2,100 to 4,800 euros, including a performance-based bonus.
- Main Responsibilities: Address customer inquiries, identify opportunities for improvement, and provide personalized support.
- Performance Metrics: Achieve a success rate of over 50% in customer interactions, with approximately 4 conversations per hour.
- Training and Development: Participate in a 4-week training program, with the first 2 weeks dedicated to full-time training.
- Work Environment: Our location in Gladbeck is easily accessible by public transportation, providing a convenient and stress-free commute.
- Management and Support: Our professional management team offers intensive support and guidance to ensure your success in the role.
- Culture and Values: Emphasis is placed on professionalism, ongoing training, and teamwork, with a focus on building long-term customer relationships.
What We Offer:
- Compensation and Benefits: A competitive salary, performance-based bonus, and opportunities for personal and professional growth.
- Career Advancement: Potential for career advancement within the company, with a focus on developing your skills and expertise.
- Employment Stability: Stable employment in full or part-time, with a focus on providing a secure and supportive work environment.
Responsibilities:
- Customer Support: Provide personalized customer support and guidance, identifying customer needs and presenting solutions.
- Sales and Marketing: Sell mobile products and services, building long-term customer relationships through service and empathy.
- Teamwork and Collaboration: Participate in internal training courses and work collaboratively with colleagues to achieve shared goals.
Requirements:
- Sales Experience: Previous sales experience or a willingness to learn and develop sales skills.
- Professionalism and Communication: Demonstrate professionalism and strong communication skills, with a focus on building strong relationships with customers and colleagues.
Additional Benefits:
- Company Events and Incentives: Participate in company events, incentives, and team activities, fostering a sense of community and teamwork.
- Employee Discounts: Enjoy employee discounts at online shops, providing a convenient and cost-effective way to shop.
- Referral Bonuses: Earn referral bonuses for successful referrals, providing an opportunity to earn extra income.
- Health Management Program: Participate in a health management program, promoting a healthy and balanced lifestyle.