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Director of Operations
vor 3 Monaten
Sodexo Benefits and Rewards Services is a prominent entity in the realm of employee benefits and engagement, operating across multiple countries. We assist organizations in attracting, engaging, and retaining talent through a comprehensive suite of solutions encompassing Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
With a robust technological foundation and a dedicated workforce, Sodexo serves as a reliable partner within a highly interconnected B2B2C ecosystem, comprising numerous clients, consumers, and merchants.
Having conducted our business as a trusted ally for several decades, we are devoted to generating a positive impact on all stakeholders, from enhancing business performance to supporting employee wellbeing and environmental sustainability.
Your Role
As the Director of Operations & Payment, you will spearhead the expansion of our card and voucher operations, with a particular emphasis on our digital offerings. Your primary responsibilities will include ensuring efficient and dependable processes in both operational and developmental phases, as well as managing our external partnerships.
Your Key Responsibilities
- Lead and cultivate a proficient team (approximately 15 members) in Operations & Payment during a period of growth across two markets.
- Establish essential KPIs to facilitate effective daily monitoring of process quality and service standards.
- Oversee our external partners for card processing, card production, personalization, and logistics.
- Manage our voucher reimbursement processes, including outsourced service providers.
- Ensure the scaling and sizing of internal and external capacities in alignment with our growth strategy.
- Position payment operations as a fundamental component of our customer experience, ensuring ease of use for all stakeholders.
- Enhance operations and payment processes through a lean methodology and advocate for operational excellence in company initiatives.
Qualifications
To be successful in this role, you should possess:
- A minimum of 3-5 years of experience in financial transaction operations, preferably within a Payment Service Provider, Bank, FinTech, or large retail environment.
- A strong understanding of financial transactions in Payment and (e)Commerce.
- Experience in Issuing or Acquiring Processing and familiarity with card payments and schemes.
Additionally, you should have:
- At least 3 years of experience in team leadership.
- A Bachelor’s degree in Business Administration, Industrial Engineering, or a related field.
- The ability to manage and develop teams through metrics and KPIs.
- Expertise in Supplier Management, including managing operational SLAs and implementing action plans.
- Methodical knowledge in process and knowledge management.
- The capability to build cohesive teams that leverage diverse skills and perspectives to achieve shared objectives.
- Resilience and resourcefulness, with a knack for discovering innovative working methods.
- Fluency in both oral and written communication in German and English.
- Flexibility to work in a hybrid environment.
Work Environment
We offer an engaging work atmosphere within an international organization that prioritizes long-term strategic goals. You will have the opportunity to explore beyond traditional payment roles in a B2B2C business model, focusing on personalized employee experiences.
Our benefits include:
- Flexible working hours in a hybrid setup.
- Opportunities for further training and development.
- Comprehensive fringe benefits.
Team Dynamics
You will be part of a dynamic team that embraces new approaches identified through regular retrospectives. Expect challenging, diverse, and international tasks, along with the freedom to contribute your ideas and expertise.
