Customer Support Specialist
vor 1 Monat
At I. K. Hofmann, we prioritize your individuality and strive to foster a welcoming work atmosphere. Our roles offer a variety of engaging responsibilities accompanied by thorough training programs.
What We Offer:
- Attractive salary packages with the possibility of performance-related bonuses
- A commitment to long-term career development
Your Key Responsibilities:
- Assisting both new and existing clients while managing order processing
- Overseeing order acceptance, validation, and confirmation, along with preparing quotations
- Monitoring order fulfillment and addressing customer complaints
- Maintaining records of sales and delivery metrics
- Updating and managing master data
- Regular communication with the sales department, procurement, scheduling, and logistics teams
Your Profile:
- Completed vocational training in a commercial field
- Proven experience in customer service and client relations
- Proficient in MS Office and SAP ERP systems
- Exceptional verbal and written communication skills in both German and English
- Analytical mindset with a structured approach to tasks
- Strong interpersonal skills, teamwork, and a customer-oriented attitude
If you see yourself thriving in this role as a Customer Support Specialist (m/f/d), we would be pleased to receive your application.
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