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Customer Support Specialist

vor 3 Monaten

Maintal, Hessen, Deutschland I. K. Hofmann Vollzeit
Customer Service Representative (m/f/d)

At I. K. Hofmann, we prioritize your individuality and strive to cultivate a positive workplace atmosphere. Our offerings include:

  • Engaging and varied responsibilities complemented by thorough training
  • Attractive salary packages along with potential bonuses
  • A commitment to long-term career development
Your Key Responsibilities:
  • Assisting both new and returning clients while managing order processes
  • Overseeing order acceptance, validation, and confirmation, in addition to preparing quotations
  • Monitoring order fulfillment and addressing any customer complaints
  • Keeping track of sales and delivery metrics
  • Updating and managing master data
  • Regular communication with sales, procurement, scheduling, and logistics teams
Your Profile:
  • Completed vocational training in a commercial field
  • Background in customer service and client support
  • Proficient in MS Office and SAP ERP systems
  • Strong verbal and written communication skills in both German and English
  • Analytical mindset with a structured approach to tasks
  • Excellent interpersonal skills, teamwork, and a customer-oriented attitude

If you are keen on contributing to our mission as a Customer Service Representative (m/f/d), we welcome your application.