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Customer Support Specialist
vor 2 Monaten
At I. K. Hofmann, we prioritize your individuality and strive to cultivate a supportive workplace atmosphere.
We offer a variety of engaging responsibilities accompanied by thorough training programs.
Our compensation package is competitive, with the potential for additional bonuses.
We are committed to fostering long-term career growth.
Your Responsibilities:- Assist both new and returning clients while managing order processes.
- Oversee order acceptance, validation, and confirmation, along with preparing quotations.
- Monitor order fulfillment and address any customer complaints.
- Maintain and analyze sales and delivery metrics.
- Update and manage master data effectively.
- Engage in regular communication with the sales department, procurement, scheduling, and logistics teams.
- Completed vocational training in a commercial field.
- Proven experience in customer service and client support.
- Familiarity with MS Office and SAP ERP systems.
- Exceptional verbal and written communication skills in both German and English.
- Analytical mindset with a structured approach to tasks.
- Strong skills in communication, teamwork, and customer service orientation.
If you are interested in a role as a Customer Service Representative (m/f/d), we encourage you to consider this opportunity. We look forward to your application.
