Customer Success Engineer
vor 2 Monaten
About Nexus
Nexus is a leading provider of identity management solutions, dedicated to securing the new society that emerges in the ever-expanding world of digital transformation. Our mission is to develop technology that enables trusted identities and promotes digitalization strategies.
Job Summary
We are seeking a highly skilled Support Engineer to join our team in Berlin or Ettlingen. As a Support Engineer, you will be responsible for providing technical support to our clients, promoting digitalization strategies, and expanding our organization's European footprint.
Key Responsibilities
- Provide timely and quality solutions to complex technical issues
- Act as an advisor to customers and partners on product applications and use
- Troubleshoot issues directly via web meetings
- Handle and understand technical issues, identifying patterns and common points throughout the support history
- Improve the customer experience with our products and services
- Work closely with the Engineering and Sales team to direct customer questions or requests
- Provide feedback to the organization on possible improvements and enhancements
- Understand the practical use of our products in real life, and their advantages and shortcomings
- Create a long-lasting relationship with our customers and partners
- Represent Nexus to the world
Requirements
- You are customer-focused and solutions-oriented
- You like solving complex problems
- You enjoy taking a new perspective on existing solutions and collaborating with relevant stakeholders on solving issues
- You are open-minded and flexible, able to take ownership and work independently as well as collaborate with colleagues
- You have an IT or Engineering background and ideally worked with technical support before
- You are confident in your networking skills and are not afraid of containers
- You are comfortable working in German and English
Preferred Qualifications
- You have experience with PKI and IT Security
About You
We are looking for a talented individual who is passionate about identity management and digitalization. If you are a customer-focused and solutions-oriented professional with a background in IT or Engineering, we encourage you to apply.
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