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Customer Experience Manager

vor 2 Monaten

Hildesheim, Niedersachsen, Deutschland ResMed Vollzeit

Customer Experience Manager

We are seeking a skilled Customer Experience Manager to join our team at ResMed, a leading medical technology company. As a Customer Experience Manager, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

  • Customer Satisfaction: Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Customer Inquiries and Complaints: Respond to customer inquiries and resolve complaints in a timely and professional manner.
  • Customer Retention: Analyze customer data to identify trends and opportunities for growth, and develop targeted retention strategies.
  • Quality Management: Collaborate with cross-functional teams to identify and implement process improvements that enhance customer experience.

Requirements:

  • Education and Experience: Bachelor's degree in Business Administration, Marketing, or a related field, and 3+ years of experience in customer-facing roles.
  • Communication and Analytical Skills: Excellent written and verbal communication skills, and strong analytical and problem-solving skills.
  • Leadership and Collaboration: Proven ability to lead and collaborate with cross-functional teams to achieve business objectives.

What We Offer:

  • Competitive Salary and Benefits: We offer a comprehensive compensation package, including a competitive salary, medical, dental, and vision benefits, and a 401(k) plan.
  • Opportunities for Growth and Development: We are committed to helping our employees grow and develop their careers, with opportunities for professional development and advancement.
  • Collaborative and Dynamic Work Environment: We have a collaborative and dynamic work environment that fosters innovation, creativity, and teamwork.