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Client Engagement Specialist

vor 3 Monaten

Munich, Bayern, Deutschland casavi GmbH Vollzeit
Your Role at casavi GmbH
  • You will guide our clients from the outset on their digital transformation journey, establishing a solid foundation for enduring customer loyalty throughout the Customer Lifecycle.
  • You are responsible for the seamless onboarding of new clients, ensuring they achieve success with our solution through (online) training sessions, while coordinating the implementation project and collaborating with relevant departments as needed.
  • You will continue to support clients post-onboarding through a limited-time Hypercare program, assisting them in successfully utilizing our solution in a productive environment.
  • You ensure a smooth transition to our Account Management Team. Upon request, you will also conduct refresher training for long-standing clients.
  • During your temporary support, you will collect relevant product feedback and relay this information to our product management team.
  • You will collaborate with the Customer Success Team to develop best practice scenarios and communicate these internally and externally.
Your Profile
  • You hold a degree in business or a completed vocational training in the real estate sector.
  • You have at least two years of professional experience in customer support, sales, or the real estate sector, ideally within a B2B SaaS environment.
  • You possess a strong ability to explain technical concepts in simple language and adapt them to industry-specific use cases.
  • You are communicative, have excellent organizational skills, and can quickly establish goal-oriented collaboration with various stakeholders.
  • You have very good German language skills (C2) and good English language skills (B2).
What You Can Look Forward To
  • An ambitious and friendly team that primarily works with agile methods, as evidenced by our Kununu score of 4.6.
  • Flexible and hybrid working time models.
  • 40 days of workation per year within the EU.
  • Regular company events.
  • Childcare subsidies and company pension plans.
  • Corporate benefits.
  • Discounted membership at EGYM Wellpass and sports offerings.
  • Diverse development opportunities and a dedicated training budget for you.
Are You Ready to Join Our Success Story?

If you are a team player looking for an opportunity to grow in an international and agile environment, we invite you to become part of our team. We look forward to receiving your application, including your resume, earliest possible start date, and salary expectations. Please submit your application documents in German or English.

About Us

casavi is a growing Proptech company based in Germany. Since 2015, our software solution has enabled over 1,400 property management companies in the German-speaking region to digitize their daily administrative tasks through automation features. More than 120 employees from over 17 nations are continuously optimizing our product and driving the growth of casavi forward. With our expansion into the European market, we aim to assist even more property managers in simplifying their daily work. To achieve this ambitious goal, we are seeking talented and motivated individuals to strengthen our intercultural and diverse team with their expertise.