Release and Change Management Specialist

vor 4 Wochen

Mettlach, Saarland, Deutschland Sogeti, part of Capgemini Vollzeit
About the Role

We are seeking a highly skilled Release and Change Management Specialist to join our team at Sogeti, part of Capgemini. As a key member of our IT service management team, you will be responsible for ensuring the smooth delivery of IT services and minimizing the impact of changes on our operations.

Key Responsibilities
  • Drafting and Documenting Processes: Develop and maintain ITSM processes to ensure clarity, compliance with best practices, and alignment with organizational needs.
  • CMDB Management: Implement, maintain, and optimize the Configuration Management Database (CMDB) to provide accurate visibility of configuration items and their relationships.
  • Change Management: Oversee and coordinate change requests to ensure that changes are evaluated, approved, and implemented in a controlled manner.
  • Release Management: Plan and manage the deployment of new software and system versions, minimizing their impact on operations.
  • Process Improvement: Identify opportunities for process improvement and propose solutions to elevate service management standards.
  • Collaboration: Work with technical teams and stakeholders to implement best practices and optimize services.
  • Reporting: Produce reports on service performance, incidents, changes, and deployments to support strategic decision-making.
Requirements
  • Education: Minimum Bachelor Degree in Computer Science, Information Systems Management, or a related field.
  • Experience: Significant experience in IT service management with expertise in release and change management.
  • Skills: Proficiency with Omnitracker is required. Knowledge on XLRelease desired. Knowledge of ServiceNow (SNOW) is an advantage.
  • Certifications: ITIL certification is desired.
  • Language: Excellent written and verbal communication skills in English and French.
About Sogeti

Sogeti, part of Capgemini, is a global business and technology transformation partner. We help organizations accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. We are a responsible and diverse group of 340,000 team members in more than 50 countries. With our strong over 55-year heritage, we are trusted by our clients to unlock the value of technology to address the entire breadth of their business needs.

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