Customer Success Manager EMEA
vor 4 Wochen
We are seeking a highly skilled Customer Success Manager to join our team in EMEA. As a key member of our Customer Success Team, you will be responsible for ensuring the success of our clients in the region.
Key Responsibilities- Act as a trusted advisor to our clients in EMEA, providing expert guidance on sustainability and carbon accounting.
- Become an expert on our carbon management platform, leveraging deep product knowledge to resolve client pain points and identify opportunities for future product development.
- Guide clients on strategic questions related to sustainability and carbon accounting, leveraging the strengths of our subject-matter experts.
- Work with our technical teams to ensure client feedback is heard and shape the future of our product pipeline.
- Collaborate with our sales team to translate client opportunities into commercial value.
- Design operational strategy and push execution, continuously working to scale processes and systems to drive rapid growth.
- 3+ years of demonstrated success in customer relationship management or complex project management, ideally at a growing startup working with SMBs and Enterprises in EMEA.
- Demonstrated ability to build and foster durable business relationships, remaining calm and collected when facing crisis or criticism and celebrating clients' successes with them.
- Comfort working cross-functionally, aligning with sales leaders, product teams, or clients at the biggest companies in the world to ensure clients achieve their goals.
- Savvy and tactful communicator with experience managing complex business relationships, intuitively finding the right tone and comfortable working with people from a wide range of backgrounds.
- Comfortable working in fast-paced environments, identifying priorities, and overseeing multiple tasks simultaneously.
- Employee Stock Options (VSOP)
- Discounts and benefits via the Plan A Corporate Benefits Platform
- Access to online learning platforms (e.g. Masterclass, Master Plan) and online magazines (e.g. Sifted)
- Monthly team activities, company on- and offsite, and weekly team in-person gatherings on a Friday evening
- Flexibility to work remotely, in-office, or a bit of both
- 28 vacation days per year, 30 days working-from-anywhere, plus annual educational leave and sabbatical leave
- Contribution to a bigger purpose: Push the needle on climate action by contributing to the success of our carbon management and ESG software.
- We value collaboration over competition. You will become part of a cooperative and cross-functional environment, where we value sharing knowledge and best practices.
- We are always growing and so are you. We support you with "MyPlan A", your personalised career journey, in hitting your professional development goals and your vision for life.
- Enjoy the perks of remote work while having access to our coworking space in the heart of London.
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Customer Success Manager EMEA
vor 2 Wochen
Berlin, Berlin, Deutschland Plan A Vollzeit{"title": "Customer Success Manager EMEA", "description": "Join Plan A's Customer Success TeamAt Plan A, we're on a mission to push the needle on climate action. As a Customer Success Manager, you'll play a crucial role in driving the success of our clients in EMEA.Key ResponsibilitiesAct as a trusted advisor to our large clients in EMEA, ensuring their...
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Customer Success Manager EMEA
vor 2 Wochen
Berlin, Berlin, Deutschland Plan A Vollzeit{"title": "Customer Success Manager EMEA", "description": "Join Plan A's Customer Success TeamAt Plan A, we're on a mission to push the needle on climate action. As a Customer Success Manager, you'll play a crucial role in driving the success of our clients in EMEA.Key ResponsibilitiesAct as a trusted advisor to our large clients in EMEA, ensuring their...
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Customer Success Manager EMEA
vor 2 Wochen
Berlin, Berlin, Deutschland Plan A VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team in EMEA. As a key member of our Customer Success Team, you will be responsible for ensuring the success of our large clients in the region.Key ResponsibilitiesAct as a trusted advisor to our clients, managing relationships and ensuring their success.Become an expert on...
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Customer Success Manager EMEA
vor 2 Wochen
Berlin, Berlin, Deutschland Plan A VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team in EMEA. As a key member of our Customer Success Team, you will be responsible for ensuring the success of our large clients in the region.Key ResponsibilitiesAct as a trusted advisor to our clients, managing relationships and ensuring their success.Become an expert on...
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Customer Success Onboarding Manager EMEA
vor 2 Wochen
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Customer Success Onboarding Manager EMEA
vor 4 Wochen
Berlin, Berlin, Deutschland SAP Leanix VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Onboarding Manager to join our team at SAP LeanIX. As a key member of our customer success team, you will be responsible for ensuring the successful onboarding and adoption of our products and services. Your primary goal will be to facilitate customer success, drive product engagement, and foster...
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Customer Success Onboarding Manager EMEA
vor 4 Wochen
Berlin, Berlin, Deutschland SAP Leanix VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Onboarding Manager to join our team at SAP LeanIX. As a key member of our customer success team, you will be responsible for ensuring the successful onboarding and adoption of our products and services. Your primary goal will be to facilitate customer success, drive product engagement, and foster...
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Customer Success Onboarding Manager EMEA
vor 4 Wochen
Berlin, Berlin, Deutschland SAP Leanix VollzeitAbout SAP LeanIXSAP LeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Our software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture.Job...
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Customer Success Onboarding Manager EMEA
vor 4 Wochen
Berlin, Berlin, Deutschland SAP Leanix VollzeitAbout SAP LeanIXSAP LeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Our software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture.Job...
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Customer Success Onboarding Manager EMEA
vor 2 Wochen
Berlin, Berlin, Deutschland SAP Leanix VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Onboarding Manager to join our team at SAP LeanIX. As a key member of our customer success team, you will be responsible for ensuring the successful onboarding and adoption of our products and services.Key ResponsibilitiesLead the onboarding process for new customers, ensuring a smooth and...
