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Client Success Strategist

vor 3 Monaten


Berlin, Berlin, Deutschland FACT-Finder Holding GmbH Vollzeit
Your Mission
  • Foster and cultivate enduring customer partnerships within the UK and DACH regions.
  • Manage a designated portfolio of clients.
  • Provide consultancy, presentations, and sales of our offerings tailored to client requirements.
  • Collaborate closely with internal teams such as consulting, development, and service desk to guarantee client satisfaction.
  • Work in tandem with agencies and technology partners to strategically enhance our clients' business growth.
  • Assist clients in reaching their e-commerce objectives, KPIs, and targets.
  • Prepare proposals and engage in contract negotiations with key decision-makers.
  • Independently execute sales initiatives.
  • Document all sales interactions and client communications within our CRM system.
  • Develop and sustain your own sales pipeline for KPI-driven management and prioritization of tasks.
  • Engage with C-level executives and clients.
Your Profile
  • Over 5 years of experience in customer-centric and sales-focused roles.
  • Strong customer focus, enjoyment in selling consultative products, and excellent negotiation capabilities.
  • Resilient and seasoned; adept at managing enterprise-level clients.
  • Proficient in IT and experienced in e-commerce.
  • Ability to identify opportunities and risks early and set appropriate priorities.
  • A collaborative team player who is empathetic and dependable.
  • Motivated, persuasive, and presents a professional demeanor.
  • A commitment to continuous personal development and embracing new challenges in a rapidly evolving industry.
  • Fluency in English and German is essential.
The Benefits of Working with Us
  • Dynamic scale-up company with a leading market product.
  • Agile structure with a flat hierarchy.
  • Inclusive culture with diverse international teams.
  • Flexible working hours and remote options.
  • Access to state-of-the-art technology.
  • Support for personal development, including access to platforms like Udemy.
  • Regular feedback sessions.
About Us

FactFinder stands as the premier European authority in eCommerce product discovery and search. By leveraging authentic intelligence, a unique blend of artificial and human intelligence, FactFinder comprehends every shopper's intent from the initial click, significantly enhancing conversions and increasing revenues by over 30%.

For more than twenty years, FactFinder has been a trusted partner, managing billions of search queries annually for numerous B2B and B2C brands. FactFinder is headquartered in Germany, with additional offices in Berlin, London, and Stockholm. For further information, please visit our website.