Cadillac Sales Expert

vor 12 Stunden

Hamburg, Hamburg, Deutschland General Motors Vollzeit
About the Role

This exciting opportunity provides a unique chance to guide potential electric vehicle customers and the general public in their exploration journey. As an Experience Center Guide, you will be part of a larger team tasked with the operational aspects of the sales process and guiding customers through the Experience Center.

Key Responsibilities
  • Provide prompt and knowledgeable advice to customers on all aspects of the Cadillac ownership cycle.
  • Advise customers on product features, sales, and service processes, and convert them into sales by conducting test drives and helping them select the right product configuration and purchase option.
  • Become the key point of contact for all questions related to the Cadillac ownership cycle.
  • Develop a deep understanding of product features, sales, and service processes.
  • Contact prospective buyers via all means of communication and provide the highest level of courtesy by applying a customer-centric, quality mindset.
  • Achieve sales and customer satisfaction goals in line with Cadillac's KPIs to meet strategic milestones for business growth.
  • Mentor, onboard, and coordinate junior levels, interns, and external promoter staff.
  • Schedule and prepare customer deliveries in coordination with vehicle admin. team.
  • Attend local events to increase brand awareness and grow sales.
  • EU-wide delivery, event, and pop-up support.
Requirements
  • Exceptional people skills, including strong oral and written communication, empathy, and active listening ability.
  • Driver's license (clean record).
  • 4-6 years of automotive, premium/luxury retail sales or hospitality experience.
  • Willingness to work on weekends, flexibility is key.
  • Passion for EVs, GM's/Cadillac's products.
  • Fluent in German and English language skills.
About General Motors

Our vision is a world with Zero Crashes, Zero Emissions, and Zero Congestion. We embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds, and our culture.

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