IT Support Specialist
vor 4 Wochen
As a key member of our team at GULP – experts united, we are seeking a skilled IT Support Specialist to join our dynamic team in Cologne. Our professional solutions team has established trusted contacts with local personnel decision-makers, providing a springboard into this attractive position in the IT sector.
What Our Clients Offer
- Fast and smooth placement in a permanent position directly with our clients
- Trusted contacts with companies in the region thanks to many years of market presence
- Precise selection of the right position based on your qualifications, experience, and personal wishes
- Intensive preparation for the interview with our client
- Salary structure according to qualifications and professional experience
Your Key Responsibilities
- Processing of incidents and requests via the iNet ticket system
- Problem identification, error qualification, and clarification of any necessary queries
- Forwarding to the responsible IT department for further processing and troubleshooting
- Dispatching open tickets
- Coordination of the basic support deployment plan
- Preparation of regular ITSM reports
- Communicating the status and solution to users
- Independent monitoring of system availability
- Assistance in the early detection of problems in the various IT areas
Your Profile
- Successfully completed training as an IT specialist for system integration or a comparable IT qualification or corresponding professional experience
- Experience in analyzing and eliminating hardware malfunctions
- Know-how in the client area with Windows 8, 10, Office, ideally also with application operation under Citrix
- Good written and spoken German and technical English skills
- Reliability, ability to work in a team, and service orientation
- Independent, structured, and reliable way of working as well as analytical thinking skills
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