Mitarbeiter Guest Services Operations

Vor 3 Tagen


Rostock, Mecklenburg-Vorpommern, Deutschland AIDA Cruises Vollzeit
Dein angesteuertes Ziel

Wir suchen dich zum nächstmöglichen Zeitpunkt, in Teilzeit (30h) vorerst befristet für 2 Jahre, an unserem Unternehmenssitz in Rostock.

Dein bisheriger Kurs
  • Kaufmännische Ausbildung in der Touristik- und/oder Dienstleistungsbranche sowie Berufserfahrung im operativen Bereich eines Dienstleistungsunternehmens, idealerweise Erfahrung an Bord von Kreuzfahrtschiffen
  • Verständnis für Prozesszusammenhänge sowie erste Berufserfahrungen im Projektmanagement bzw. Prozessoptimierung
  • Sehr gute Deutsch- und gute Englischkenntnisse sowie sicher im Umgang mit MS Office 365
  • Organisationsgeschick, eine selbstständige und strukturierte Arbeitsweise, Flexibilität sowie Team- und Kommunikationsfähigkeit
Deine Aufgaben
  • Unterstützung der Teams an Bord und an Land bei operativen Anfragen zum Fachbereich Rezeption
  • Vorbereitende Planung der fachlichen Anforderungen in wechselnden Fahrtgebieten
  • Verwaltung der Verleih- und Verkaufsartikel an Bord, Bearbeitung von Themen zu Einreisebestimmungen sowie Check-in/out
  • Definition und Aktualisierung der operativen Standards und Prozesse im Fachbereich
  • Betreuung der fachinternen Wissensdatenbank
  • Inhaltliche Kontrolle der Print und Online-Medien für den Bereich (Reiseunterlagen, Kataloge, Website, usw.)
  • Organisation und Mitarbeit in Projekten, Erstellen von Projektpräsentationen
  • Rechnungskontrolle, Mitwirkung bei der Budgeterstellung


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