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OBC Client Services Representative
vor 3 Monaten
OBC Customer Services Agent (m/w/d)
Chart Your Career Path in Aviation
Are you eager to work with a renowned global brand where your skills can shine, and you can be part of a diverse team while advancing in a dynamic environment?
We seek enthusiastic team players with a passion for the air charter, aviation, or travel sectors; individuals who thrive in a fast-paced atmosphere and are eager to learn and grow with the global Chapman Freeborn OBC team.
You bring the enthusiasm and experience; we offer the training and opportunity to embark on a rewarding career in aviation, complete with growth and development prospects.
We are in search of a dedicated OBC Customer Services Agent (m/f/d) to enhance our expanding team. The ideal candidate may possess some foundational knowledge from a travel, freight forwarding, or similar aviation-related position, but a strong desire to excel in this dynamic environment is more important than formal experience.
The successful applicant will be an aviation enthusiast who enjoys collaborating within a diverse global team—having a good sense of humor is essential for navigating this role. We are particularly interested in candidates who are fluent in both German and English due to the international scope of our operations.
Role Objectives
Key Responsibilities
To apply discretion and independent judgment in executing job duties. To collaborate with management in developing policies that align with the Company's goals. To work closely with management to implement policies ensuring customer satisfaction, including budgeting and timely delivery. To maximize business opportunities by offering customized solutions that meet client requests within budgetary and operational limits while ensuring profitability for the Company. To maintain strong relationships with clients to achieve business objectives. To monitor and track ongoing shipments to guarantee high-quality service delivery and meet company expectations. To keep accurate and updated information regarding the status of OBC shipments. To manage invoicing and order settlements. To participate in conference calls to ensure effective information sharing and awareness among the OBC team and other offices. To assist in the formulation and execution of annual strategies set by Senior Management and Management Teams. To perform any other duties within the scope of the role as requested, including additional hours as necessary. To travel as required based on business needs. To be aware of and adhere to company policies. To participate in a rotating out-of-hours duty schedule within the commercial team.Desired Qualities
Team-oriented individual capable of thriving in a fast-paced environment. Strong skills in relationship building, account management, and customer service. Excellent problem-solving abilities and decision-making skills. High ethical standards and reliability. Quick learner with flexibility and the ability to work under pressure. Highly organized with a keen attention to detail. Analytical mindset with a focus on achieving goals. Ability to balance client needs with business objectives effectively.Benefits Offered
Competitive salary package. Comprehensive benefits program. Opportunity to be part of a global company and a diverse international team. Unlimited access to a wide range of courses on the LinkedIn Learning platform.With nearly 50 years of experience, the Chapman Freeborn group offers a diverse array of aviation-related services worldwide. Our expertise across all facets of the air charter industry positions us as the preferred choice for many leading logistics providers, multinational corporations, travel partners, and prominent names in the entertainment sector.
Whether arranging the transport of oil equipment to remote locations, organizing flights for professional sports teams, or booking private jets to exclusive destinations, the possibilities in the charter business are limitless.
