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Manager of Application Engineering for Carrier Networks

vor 3 Monaten


Berlin, Berlin, Deutschland Corning Vollzeit

Requisition Number: 64387

Company Overview:

Corning plays a crucial role in advancing industries and enhancing the world we inhabit.

We develop transformative technologies through materials science. Our extensive expertise in science and manufacturing, coupled with our relentless curiosity and dedication to meaningful innovation, positions us at the forefront of global interactions, work environments, educational frameworks, and everyday living.

Our ongoing commitment to research, development, and innovation ensures we are always prepared to tackle the most challenging issues alongside our clients.

Position Overview:

The Application Engineering Manager for Carrier Networks is a hands-on managerial role overseeing a team of Application Engineers (AEs) who serve as product and solution specialists for Corning. This team will cultivate strong local connections with key customer representatives and the network of agents supporting these clients, including design consultants and installers. The role involves promoting the adoption of innovative solutions among major clients through comprehensive technical sales and engineering assistance while collaborating with internal teams in commercial strategic accounts and product lifecycle management.

Key Responsibilities:

  • Lead a team of AEs providing pre-sales support, including product recommendations, system design, installation training, and testing.
  • Oversee post-sales support, including on-site assistance during installations, troubleshooting, and resolution of customer notifications.
  • Develop system solutions, including Bills of Materials and drawings tailored to customer specifications, and complete customer RFIs (Requests for Information).
  • Create technical documentation and commercial papers as required.
  • Design and deliver training programs for Corning solutions.
  • Advise customers on product applications and articulate the benefits and value propositions of Corning solutions.
  • Provide feedback to product development teams for enhancements and compliance with regional standards.
  • Analyze competitor offerings and report findings.
  • Contribute technical insights to key account business reviews.
  • Facilitate field trials, establish success criteria, and monitor customer timelines for adopting new innovations.
  • Collaborate with third-party vendors to ensure compatibility of solutions with Corning products, enhancing the installation experience for end users.
  • Encourage the development of smart tools to improve task efficiency and process consistency.

Managerial Responsibilities:

  • Guide AE team members on task priorities and ensure adequate training for task completion.
  • Manage external and internal requests; track team performance metrics through objectives and KPIs.
  • Develop a vision and strategy for optimized processes, leading change management to implement best practices for team efficiency.
  • Conduct annual reviews and development plans, providing coaching and feedback throughout the year.
  • Foster a cohesive team environment where all members feel valued and contribute meaningfully.
  • Oversee recruitment and onboarding of new employees or manage workforce reductions as necessary.
  • Maintain frequent communication with stakeholders in related functions to ensure effective team operations.

Qualifications:

  • University degree in Telecommunications or Engineering; a Master of Business is advantageous.
  • Over 5 years of experience in the telecommunications sector.
  • Strong technical and analytical capabilities.
  • Proven ability to build and maintain customer relationships, understand client challenges, and collaborate internally to resolve issues.
  • Experience presenting to C-level executives, managing expectations with political acumen.
  • Track record of driving organizational change across people, processes, and technology.
  • Established relationships within Commercial, Product Line Management, and Operations functions.
  • Proficient in English, with additional European languages being a plus.

Travel Requirements:

  • Willingness to travel 25-35%, primarily within continental Europe, with potential travel to the EMEA region.
  • Flexibility for short-notice travel requiring overnight stays.
  • All travel methods may be utilized, including train, car, bus, ferry, and plane.
  • Must possess valid travel documentation for unrestricted travel.
  • Current and valid local driving license required for vehicle rentals in other countries.

Work Schedule:

Minimum 40-hour work week, with additional travel time as necessary. Some weekend work or travel may be required.