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Customer Care Advisor
vor 2 Monaten
With a legacy spanning over 180 years, Wolters Kluwer is committed to delivering cutting-edge solutions that enhance and streamline work processes. Operating in more than 40 countries, we cater to clients in over 180 nations, achieving a remarkable revenue of 5.6 billion Euros in 2023. Our expert solutions merge profound knowledge with advanced technology, empowering customers to address their most pressing challenges.
Position: Customer Support Specialist
About Us: Wolters Kluwer Tax & Accounting Deutschland GmbH, based in Ludwigsburg, is a prominent provider of product lines such as ADDISON, SBS Software, and AKTE. With a workforce of over 600 across 15 locations in Germany, we play a vital role in the Tax & Accounting sector within the Wolters Kluwer Group. Numerous tax consulting firms and approximately 1.5 million small to medium-sized enterprises in Europe depend on our software solutions.
Your Role:
- Serve as the main point of contact for user inquiries related to our software solutions.
- Deliver customer support through various channels including phone and email.
- Record customer interactions in a state-of-the-art support management system.
- Recommend solutions to clients for maximizing the use of our ADDISON software.
- Collaborate with teams from Consulting, Software Development, and Product Management.
- Completed commercial apprenticeship.
- Practical knowledge of accounting principles.
- Basic familiarity with financial statements and controlling is advantageous but not essential.
- No prior experience with the ADDISON program is necessary - comprehensive training will be provided.
- A customer-focused mindset with a passion for engaging with clients.
- Enthusiasm for IT and a collaborative team spirit.
- Long-term career opportunities within an international organization, accompanied by a robust benefits package.
- Excellent work-life balance, featuring 30 days of vacation, flexible working hours, and options for remote work.
- Career advancement opportunities through structured onboarding, on-the-job learning, and both internal and external training programs.
- A commitment to sustainability, health, and social responsibility through a corporate benefits initiative.
- A modern workplace equipped with IT resources, complimentary beverages, and well-furnished offices.
- A strong team culture supported by employee events and referral initiatives.
- Encouragement for innovation and the implementation of new ideas.
If you are eager to realize your ideas, learn, develop, and advance your career, Wolters Kluwer offers a dynamic environment. We embrace diversity and welcome individuals from all backgrounds, genders, nationalities, and orientations.
