Quality Assurance Field Specialist
vor 4 Wochen
Position Overview
This role is essential in enhancing the quality of delivery operations.
About Amazon Europe Core
Amazon Europe Core is committed to excellence in logistics and customer satisfaction. As part of the ACES (Amazon Customer Excellence Systems) and Quality team, you will tackle intricate challenges and contribute to the enhancement of delivery station operations. Your mission will be to pinpoint, design, and implement process improvement strategies aimed at elevating customer experience through our network of third-party vendors.
Team Dynamics
Our logistics division is responsible for the 'last mile' delivery, collaborating with various distribution partners. We embrace innovative thinking and continuous improvement initiatives to ensure that millions of products reach our customers efficiently. Our focus is on creating a seamless delivery experience while introducing global solutions for our latest services.
Key Responsibilities
- Execute daily tasks related to address data quality to enhance delivery standards.
- Analyze and monitor data to assess key quality performance indicators.
- Conduct audits and evaluations of field processes and procedures.
- Utilize analytical and problem-solving skills to uncover potential areas for enhancement.
- Report any quality issues affecting customer satisfaction.
- Verify delivery instructions and access codes for assigned addresses, updating records as necessary.
A Day in the Role
As a member of the ACES and Quality team, you will have the opportunity to contribute to exceptional customer experiences daily. We seek individuals with innovative problem-solving abilities and a passion for enhancing customer satisfaction.
Qualifications
- Fluency in German and English, both written and spoken (C1 level CEFR).
- Experience in data analytics and utilizing metrics to identify issues.
- Proficiency in the MS Office suite (Word, Excel, Outlook) in a professional context.
Preferred Skills
- Strong customer service skills for effective communication with stakeholders.
- Experience with transportation management systems.
- Background in parcel delivery with relevant market knowledge.
You should be organized and capable of prioritizing tasks effectively, even when faced with overlapping requests. This position requires on-site presence, and flexibility in working hours may be necessary.
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