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Client Performance Manager

vor 2 Monaten


Hamburg, Hamburg, Deutschland Montblanc Vollzeit

What inspires you inspires us.
Our creations transcend traditional luxury. We develop products for individuals who pursue their passions, achieve remarkable feats, and aspire to leave a meaningful legacy. This is made possible by our team members who share similar values and allow their passions to intertwine with ours. If you resonate with this vision, consider the role of

Manager of Client Performance (m/f/d)
A full-time opportunity awaiting your expertise.

'In the role of Manager of Client Performance, your main responsibility will be to oversee and deliver Client Analytics & Insights across the organization, supporting our global strategy towards a more client-focused approach.' Giuseppe – Assoc. Dir. Glob. CRM, Cl. Serv. & Ins.

Embrace your passion ...

in designing and maintaining client dashboards to track client-related KPIs in addressing ad hoc client analytics inquiries from headquarters or local teams in generating reports for executive leadership to facilitate client-centric and data-informed decision-making processes in educating and promoting the adoption of analytic tools and KPI definitions among key stakeholders across the organization in engaging in analytic projects (lead scoring with predictive models, attribution) in proactively identifying new data points and uncovering opportunities for further analysis to contribute to our client-centric transformation strategy in assisting the team with troubleshooting database issues (creating & following up on IT tickets, consistently working towards enhancing the integrity & quality of our client database) in developing comprehensive documentation to enable internal and external stakeholders to replicate or undertake additional tasks in collaborating with all internal stakeholders including Retail, Digital, Marketing, IT & BI, Regions & Markets

You will possess ...

a degree in an analytical discipline or business with an analytical focus 4+ years of experience as a client insights manager or client data analyst, ideally in an agency or consulting setting familiarity with Salesforce, Google Cloud Platform, and Looker is advantageous SQL scripting experience is a plus strong presentation skills - you excel at translating your findings into clear presentations and effectively communicating your insights across all levels of the organization proficiency in English

In a culture that...

has blended tradition with innovation for many years extends its creative approach well beyond product development fosters individuality, enthusiasm, and the joy of creativity is cosmopolitan, vibrant, and diverse encourages you to exceed expectations as part of a collaborative team allows you to influence, shape, and leave your mark on the culture

In return, you will receive...

an international environment with excellent development opportunities flexible working hours site services such as: Canteen, on-site café, and laundry service company sports and various health initiatives discounted Urban Sports membership a subsidized ticket for local public transport (HVV-ProfiTicket) employee parking and free charging stations for electric vehicles special conditions on Montblanc products and offerings from other Group brands access to employee benefits portals 30 days of vacation regular employee events numerous further training opportunities

In summary: Cultivate your passions based on your skills and capabilities within an inspiring and diverse culture characterized by employee recognition and support. Experience all this with us.

We eagerly anticipate your application and the opportunity to meet you. The HR team