Operations Manager
vor 1 Woche
We are seeking a highly skilled Project Manager to join our team at Workstation Customer Care. As a key member of our operations team, you will be responsible for coordinating daily activities, analyzing and optimizing processes, and developing strategies to improve resource utilization.
Key Responsibilities:
- Coordinate daily operations and ensure seamless execution of tasks
- Analyze and optimize business processes to improve efficiency and effectiveness
- Develop and implement strategies to improve resource utilization and reduce costs
- Monitor and control forecast deviations and provide recommendations for improvement
- Prepare and present high-quality reports to senior management
- Facilitate meetings and discussions with team members and stakeholders
- Act as a liaison between team members and external partners
Requirements:
- Proven experience in a customer-facing role, preferably in the telecommunications or technical support industry
- Experience in call center operations and management
- First-hand experience in leadership or management roles is a plus
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Proficiency in Microsoft Office and other productivity tools
We are looking for a highly motivated and results-driven individual who can bring value to our team at Workstation Customer Care. If you have a passion for customer service and a drive to succeed, we encourage you to apply.
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