Logistics Operations Manager

vor 3 Wochen

Hamburg, Hamburg, Deutschland knuspr Vollzeit
Last Mile Delivery Manager

The Last Mile Delivery Manager is responsible for overseeing the day-to-day operations of delivering orders to clients. Key responsibilities include fleet management, staffing, training, health & safety, scheduling, on-time delivery, continuous improvement, and loss prevention. The Logistics Operations Manager is accountable for meeting the operational goals of the Fulfilment Centre. As a key member of the knuspr team, this position requires a leader who can help define the processes, procedures, and systems necessary to support and sustain our long-term growth.

**Key Responsibilities:**

  • Ensure on-time delivery of outbound shipments by initiating, coordinating, and enforcing program, operational, and personnel policies/procedures.
  • Select carriers and negotiate contracts and rates.
  • Manage the courier team.
  • Fleet management.
  • Monitor and report on transportation costs.
  • Report maintenance and repair needs for transportation vehicles and equipment.
  • Research and suggest cost-effective shipping methods.
  • Research ideal shipping techniques, routing, and carriers.
  • Drive the process to ensure a high level of customer satisfaction, accuracy, quality, safety, and efficiency by employee involvement and teamwork.
  • Responsible for recruiting, selecting, and training employees.
  • Develop employee performance by appraising, coaching, and counseling.
  • Establish safety practices and hold others accountable for adhering to them.
  • Keep organized records of vehicles.
  • Ensure compliance with company policies and shipping legislation.

**Requirements:**

  • Experience in a leadership position.
  • Proven work experience as a Last Mile Manager, Shipping Manager, Courier Manager, or similar role.
  • Ability to handle stressful situations with perseverance and professionalism.
  • Proven ability to develop and maintain positive and productive relationships in a Fulfilment Centre.
  • Proficiency with Microsoft Office applications, especially Word, Outlook, and Excel, and TMS system or other.
  • Good cross-functional communication and interpersonal skills with the ability to work both independently and as part of a team.
  • Strong organizational skills and attention to detail - ability to manage multiple projects/assignments simultaneously.
  • Time management skills with the ability to prioritize and schedule tasks for the most efficient use of time.
  • Knowledgeable on safety practices and 5S best practices.
  • Be highly motivated.

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