Customer Service Representative
vor 1 Woche
We are seeking a highly motivated and customer-focused individual to join our team at BIP Dienstleistungen GmbH as a Kundenberater (m/w/d) im Vertrieb. As a key member of our sales and customer service team, you will be responsible for providing exceptional service to our customers, identifying new business opportunities, and driving revenue growth.
Key Responsibilities:- Customer Service: Respond to customer inquiries in a timely and professional manner, resolving issues and concerns in a friendly and courteous way.
- Sales and Business Development: Proactively identify new sales opportunities and develop strategies to drive revenue growth, working closely with our sales team to achieve targets.
- Contract Management: Analyze customer contracts and identify opportunities to upsell or cross-sell our products and services, creating tailored solutions to meet customer needs.
- Complaint Handling: Effectively handle customer complaints, resolving issues promptly and professionally to maintain high levels of customer satisfaction.
- Long-term Positions: We offer long-term positions available in both full-time and part-time capacities, providing stability and opportunities for growth.
- Professional Development: Our team receives professional training and development opportunities to enhance their skills and knowledge.
- Benefits and Perks: We offer a range of benefits and perks, including up to 100% public transportation ticket subsidy, modern workspaces in a central location, and a friendly and diverse team environment.
- Positive Attitude: A positive and friendly phone demeanor is essential for this role, as you will be interacting with customers on a daily basis.
- Language Skills: Strong communication skills in German are required, as you will be working with customers and colleagues who speak German as their primary language.
- Sales and Customer Service Orientation: You should have a strong passion for customer service and sales, with a focus on building long-term relationships with customers.
- Basic Computer Skills: Basic computer skills are necessary for this role, as you will be using our systems and software to manage customer interactions and sales activities.
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