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Technical Support Specialist

vor 2 Monaten


Dortmund, Nordrhein-Westfalen, Deutschland Knipp Medien und Kommunikation Vollzeit
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Knipp Medien und Kommunikation. As a key member of our System Engineering and Administration team, you will be responsible for providing top-notch support to our customers.

Key Responsibilities
  • Be the primary point of contact for all customer inquiries and issues
  • Independently resolve customer requests and provide timely solutions
  • Provide exceptional customer service via phone and email
  • Monitor and maintain our systems to ensure optimal performance
  • Document customer interactions and issues using our web-based ticketing system
Requirements
  • You hold a degree in a relevant field, such as engineering or computer science
  • You possess in-depth knowledge of network fundamentals, including LAN, TCP/IP, DNS, and firewalls
  • You are proficient in working with popular operating systems, including Linux and UNIX derivatives
  • You have experience with programming languages, such as Java, Perl, and shell scripts, as well as databases like PostgreSQL, Sybase, and MySQL
  • You are a strong communicator and team player with excellent problem-solving skills
  • You are self-motivated and able to work independently with minimal supervision
  • You possess excellent written and verbal communication skills in both German and English
What We Offer
  • A dynamic and challenging work environment
  • The opportunity to work independently and take ownership of your projects
  • Ongoing training and professional development opportunities
  • The chance to contribute to and implement your own ideas
  • A collaborative and supportive work environment
  • Flexible working hours with core working hours
  • Part-time positions available