Senior IT Service Management Specialist

vor 3 Wochen

Walldorf, Baden-Württemberg, Deutschland SAP Vollzeit

We help the world run better

At SAP, we empower our employees to bring out their best. Our company culture is built on collaboration and a shared passion to help the world run better. We focus on building the foundation for tomorrow and creating a workplace that values diversity, flexibility, and a purpose-driven approach. We offer a highly collaborative team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.

What you'll do

The Cyber Detect Organization is seeking an experienced IT Service Manager to be an integral part of our innovative culture. This role will focus on executing a multi-year strategy to proactively, automatically, and continuously test and validate SAP's protection against and ability to detect the most relevant threats to the business.

As a part of the Threat Detection Engineering team, you will:

  • Lead Detection Engineering Service Management and coordinate with service owners
  • Build bridges and maintain relationships with the Lines of Businesses (LOBs/Product Groups)
  • Develop, track, and consistently improve executive-level metrics for program performance
  • Ensure the Detection Engineering team has the necessary security tools and resources to be effective
  • Support major detection activities
  • Drive Detect process improvements making Detection Engineering easier to engage, faster to respond and more effective and efficient in content management
  • Adopt a modern shift left mentality to find threats in real time
  • Own key objectives and work with our partners across the company

Role Requirements

We are looking for analytical, critical thinking, solution-oriented problem solvers. You should be quick to learn, adapt, and operate in a large dynamic environment.

You will also need to have the following technical skills and experience:

  • 5+ years of related professional experience in IT Service Management
  • Proven vendor management and process improvement leadership
  • Working knowledge of detection methods and frameworks (e.g. ATT&CK, Sigma)
  • Experience with a Cyber Security operational environment (SOC, JSOC, Fusion Center, Incident Response, NOC, Threat Intelligence)
  • Highly organized with the ability to lead meetings and engage stakeholders
  • Excellent written and oral communication skills in English language
  • Experience with Agile (SAFe Agile), Scrum, Program Increment (PI) Planning
  • Able to work in a global environment across multiple time zones

Meet your team

Our SAP Threat Detection Engineering team is a crucial defender and protector of SAP's digital ecosystem. As a member of SAP's Global Security and Cloud Compliance organization, we are responsible for safeguarding data and assets using industry-leading methods for developing new detection capabilities and managing the detection lifecycle. Leveraging intelligence-driven threat assessments, the team proactively and continuously assesses susceptibility to attacker behaviors along with their tactics, techniques and procedures (TTPs) to control risk.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

  • Senior IT Service Management Specialist

    vor 4 Wochen

    Walldorf, Baden-Württemberg, Deutschland SAP Vollzeit

    Job OverviewWe are seeking an experienced IT Service Management Specialist to join our team at SAP. As a key member of our organization, you will be responsible for executing a multi-year strategy to proactively, automatically, and continuously test and validate SAP's protection against and ability to detect the most relevant threats to the business.Key...

  • Senior IT Service Management Specialist

    vor 4 Wochen

    Walldorf, Baden-Württemberg, Deutschland SAP Vollzeit

    Job SummaryWe are seeking an experienced IT Service Management Specialist to join our team at SAP. As a key member of our organization, you will be responsible for executing a multi-year strategy to proactively, automatically, and continuously test and validate SAP's protection against and ability to detect the most relevant threats to the business.Key...

  • IT Technology Services Senior Specialist

    vor 4 Wochen

    Walldorf, Baden-Württemberg, Deutschland SAP Vollzeit

    Job SummaryWe are seeking an experienced IT Technology Services Senior Specialist to join our team in the Server and Storage area for 3rd level support. The successful candidate will focus on security compliance, operations, and continuous improvement of our backend infrastructure solutions.Key ResponsibilitiesProficiency in server hardware management,...

  • IT Technology Services Senior Specialist

    vor 3 Wochen

    Walldorf, Baden-Württemberg, Deutschland SAP Vollzeit

    Secure Operations and SolutionsWe are seeking an experienced IT Technology Services Senior Specialist to join our global team in the Server and Storage area for 3rd level support. The position will focus on security compliance, operations, and continuous improvement of our backend infrastructure solutions.Key ResponsibilitiesProficiency in server hardware...

  • IT Technology Services Senior Specialist

    vor 4 Wochen

    Walldorf, Baden-Württemberg, Deutschland SAP Vollzeit

    About the RoleWe are seeking an experienced IT Technology Services Senior Specialist to join our team in the Server and Storage area for 3rd level support. The successful candidate will focus on security compliance, operations, and continuous improvement of our backend infrastructure solutions.Key ResponsibilitiesProficiency in server hardware management,...

  • IT Technology Services Senior Specialist

    vor 4 Wochen

    Walldorf, Baden-Württemberg, Deutschland SAP Vollzeit

    About the RoleWe are seeking an experienced IT Technology Services Senior Specialist to join our team in the Server and Storage area for 3rd level support. The successful candidate will focus on security compliance, operations, and continuous improvement of our backend infrastructure solutions.Key ResponsibilitiesManage server hardware, including...

  • IT Technology Services Specialist

    vor 4 Wochen

    Walldorf, Baden-Württemberg, Deutschland SAP Vollzeit

    About the RoleWe are seeking a highly skilled IT Technology Services Specialist to join our team at SAP. As an IT Technology Services Specialist, you will be responsible for providing expert-level support for our IT services, including IT asset management, contract management, and technical risk management.Key ResponsibilitiesManage IT assets for Germany,...

  • Senior IT Service Management Expert

    vor 3 Wochen

    Walldorf, Baden-Württemberg, Deutschland SAP Vollzeit

    About this roleWe are seeking an experienced IT Service Management Specialist to join our team at SAP. As a key member of our organization, you will be responsible for executing a multi-year strategy to proactively and continuously test and validate SAP's protection against and ability to detect the most relevant threats to the business.As a part of the...

  • Senior Solution Architect

    Vor 5 Tagen

    Walldorf, Baden-Württemberg, Deutschland SAP Vollzeit

    We are seeking a highly skilled Senior Solution Architect to join our team at SAP.About the RoleAs a Senior Solution Architect, you will be responsible for defining solution architecture and ensuring the implementation of our ITOM Event Management solutions on our harmonized ServiceNow landscape used by thousands of users across the globe.You will work...

  • Senior Product Specialist

    vor 1 Monat

    Walldorf, Baden-Württemberg, Deutschland SAP Vollzeit

    Job Title: Senior Product SpecialistAs a Senior Product Specialist, you will be responsible for end-to-end quality management scenarios and functionality covering both Discrete and Process Industries. Your key responsibilities will include market research, competitor analysis, customer requirements management, and shaping of the short, mid-term and long-term...

  • Senior Specialist in Services Architecture

    vor 3 Wochen

    Walldorf, Baden-Württemberg, Deutschland SAP Vollzeit

    About the RoleWe are seeking a highly skilled Senior Specialist in Services Architecture to join our team at SAP. As a key member of our global Service Delivery organization, you will play a crucial role in delivering international data transformation projects.Key ResponsibilitiesIdentify customer business needs and support the design and architecture of the...

  • Senior Security Specialist

    vor 4 Wochen

    Walldorf, Baden-Württemberg, Deutschland SAP Vollzeit

    Help Shape the Future of SAP's Infrastructure SecurityWe're seeking a highly skilled Senior Security Specialist to join our team in Walldorf. As a key member of our Infrastructure Security team, you'll play a crucial role in ensuring the security and stability of SAP's Network and AD / Azure infrastructure and related services.Key...

  • Senior Security Specialist

    vor 3 Wochen

    Walldorf, Baden-Württemberg, Deutschland SAP Vollzeit

    About the RoleWe are seeking a highly skilled Senior Security Specialist to join our team at SAP. As a key member of our Infrastructure Security team, you will be responsible for ensuring the ongoing security and stability of our Network and AD / Azure infrastructure and related services.Key ResponsibilitiesWork closely with our core team of technical...

  • SAP IT Technology Services Specialist

    vor 4 Wochen

    Walldorf, Baden-Württemberg, Deutschland SAP Vollzeit

    We're looking for a talented IT Technology Services Specialist to join our SAP team!As a key member of our IT E-Commerce Platform team, you'll drive topics from discovery to delivery, translate business requirements into user stories, and challenge feature requests to identify real business needs.What you'll do:Drive topics from discovery over implementation...

  • SAP FI/CO Services Architecture Senior Specialist

    vor 4 Wochen

    Walldorf, Baden-Württemberg, Deutschland SAP Vollzeit

    About the RoleAs a Senior Specialist in SAP FI/CO Services Architecture, you will be part of a global team focused on delivering international data transformation projects. Your main tasks will include identifying customer business needs, supporting the design and architecture of solution proposals, conducting feasibility studies, and leading customer...

  • Senior Security Specialist

    vor 4 Wochen

    Walldorf, Baden-Württemberg, Deutschland SAP Vollzeit

    Job SummaryWe are seeking a highly skilled Senior Security Specialist to join our team at SAP. As a key member of our Infrastructure Security team, you will be responsible for ensuring the ongoing security and stability of our Network and AD / Azure infrastructure and related services.Key ResponsibilitiesWork closely with our core team of technical experts...

  • IT Service Management Assistant

    vor 4 Wochen

    Walldorf, Baden-Württemberg, Deutschland SAP Vollzeit

    About the RoleWe are seeking a highly motivated Working Student to support our internal team in improving standard processes and tools for IT Service Management (ITSM) and IT Operations Management (ITOM). As a key member of our team, you will assist with various engagements, projects, and programs, and interact with colleagues and stakeholders across SAP.Key...

  • SAP Services Architecture Senior Specialist

    vor 4 Wochen

    Walldorf, Baden-Württemberg, Deutschland SAP Vollzeit

    About the RoleWe are seeking a highly skilled Services Architecture Senior Specialist to join our global team at SAP. As a key member of our organization, you will play a crucial role in delivering international data transformation projects, focusing on System Landscape Transformation and Transition to S/4 HANA using DMLT's tools and services.Main...

  • Senior Product Specialist

    vor 3 Wochen

    Walldorf, Baden-Württemberg, Deutschland SAP Vollzeit

    What you'll doAs a Product Manager (f/m/d) - Senior Product Specialist, you will be responsible for end-to-end quality management scenarios and functionality covering both Discrete and Process Industries. You will be responsible for market research, competitor analysis, customer requirements management, and shaping of the short, mid-term and long-term...

  • Senior Berater für ServiceNow-Lösungen

    vor 1 Monat

    Walldorf, Baden-Württemberg, Deutschland adesso SE Vollzeit

    Deine Rolle - Das Wartet Auf DichAls Senior Berater für ServiceNow-Lösungen bist du Teil unseres Teams im IT Management Consulting. Du bist verantwortlich für die Durchführung von Workshops zur Beratung hinsichtlich der Anforderungen und Problemstellungen unserer Kunden mit der Plattformlösung ServiceNow. Darauf aufsetzend setzt du kluge, innovative...