IT Service Management Assistant
vor 4 Wochen
About the Role
We are seeking a highly motivated Working Student to support our internal team in improving standard processes and tools for IT Service Management (ITSM) and IT Operations Management (ITOM). As a key member of our team, you will assist with various engagements, projects, and programs, and interact with colleagues and stakeholders across SAP.
Key Responsibilities
- Creation and maintenance of work instructions documentation and enablement material for end-users.
- Backlog consolidation and project task handling.
- Support project team with qualified advice related to process and/or tool (ServiceNow) usage and compliance.
- Continuously striving for process and tool optimization & process adoption.
What You'll Gain
- Hands-on experience on global project design & implementation.
- In-depth knowledge on ITSM & ITOM processes.
- Comprehensive knowledge on ServiceNow.
Requirements
- Preferred fields of study: Bachelor or Master students of Business, Engineering or Technology with at least 3 semesters left to finish studies.
- Computer Skills: MS Office applications, especially PowerPoint.
- Beneficial: Basic understanding of IT Service and Operations Management (ITSM/ITOM) processes.
- Languages: Fluent in English, with strong writing skills. German beneficial.
- Soft Skills: Attention to details, curiosity, and willingness to learn about new technologies, concepts, and tools. Goal-oriented team player with excellent communication skills and able to work independently and proactively.
About SAP
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
Why Join SAP?
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
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