Aktuelle Jobs im Zusammenhang mit Customer Success Manager - Berlin, Berlin - Axway
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Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland doinstruct Software GmbH VollzeitAbout doinstruct Software GmbHWe are a pioneering company in the Learning & Development space, revolutionizing education and training for frontline workers. Our mission is to make a tangible impact on their lives and career growth.Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team....
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Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland doinstruct Software GmbH VollzeitAbout doinstruct Software GmbHWe are a pioneering company in the Learning & Development space, revolutionizing education and training for frontline workers. Our mission is to make a tangible impact on their lives and career growth.Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team....
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Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Axway VollzeitCustomer Success ManagerAxway is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing organization, you will be responsible for driving customer satisfaction, adoption, and revenue growth.Responsibilities:Develop and execute customer success plans to ensure customer satisfaction and adoption of our...
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Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Axway VollzeitCustomer Success ManagerAxway is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing organization, you will be responsible for driving customer satisfaction, adoption, and revenue growth.Responsibilities:Develop and execute customer success plans to ensure customer satisfaction and adoption of our...
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Customer Success Manager
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Berlin, Berlin, Deutschland NoName Ltd VollzeitCustomer Success ManagerWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at NoName Ltd. As a key member of our softgarden-powered platform, you will be responsible for ensuring the success of our clients and driving business growth.Key Responsibilities:Develop and execute customized success plans to meet client...
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Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland NoName Ltd VollzeitCustomer Success ManagerWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at NoName Ltd. As a key member of our softgarden-powered platform, you will be responsible for ensuring the success of our clients and driving business growth.Key Responsibilities:Develop and execute customized success plans to meet client...
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Customer Success Manager
vor 1 Monat
Berlin, Berlin, Deutschland doinstruct Software GmbH VollzeitCustomer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at doinstruct Software GmbH. As a Customer Success Manager, you will play a critical role in driving customer satisfaction and retention, while also contributing to the growth and development of our business.Your Key Responsibilities:Develop...
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Customer Success Manager
vor 1 Monat
Berlin, Berlin, Deutschland doinstruct Software GmbH VollzeitCustomer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at doinstruct Software GmbH. As a Customer Success Manager, you will play a critical role in driving customer satisfaction and retention, while also contributing to the growth and development of our business.Your Key Responsibilities:Develop...
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Customer Success Manager
Vor 6 Tagen
Berlin, Berlin, Deutschland doinstruct Software GmbH VollzeitCustomer Success Manager (f/m/x) at doinstructWe are looking for a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success with our product, and identifying opportunities for growth and...
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Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland NoName Ltd VollzeitCustomer Success ManagerJoin NoName Ltd as a Customer Success Manager and take on the challenge of driving business growth and customer satisfaction. As a key member of our team, you will be responsible for developing and executing strategies to ensure customer success and retention.Key Responsibilities:Develop and maintain strong relationships with...
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Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland NoName Ltd VollzeitCustomer Success ManagerJoin NoName Ltd as a Customer Success Manager and take on the challenge of driving business growth and customer satisfaction. As a key member of our team, you will be responsible for developing and executing strategies to ensure customer success and retention.Key Responsibilities:Develop and maintain strong relationships with...
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Customer Success Manager
vor 1 Monat
Berlin, Berlin, Deutschland NoName Ltd VollzeitCustomer Success ManagerJoin NoName Ltd as a Customer Success Manager and take on the challenge of driving business growth and customer satisfaction. As a key member of our team, you will be responsible for developing and executing strategies to ensure customer success and retention.Key Responsibilities:Develop and maintain strong relationships with...
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Customer Success Manager
vor 1 Monat
Berlin, Berlin, Deutschland NoName Ltd VollzeitCustomer Success ManagerJoin NoName Ltd as a Customer Success Manager and take on the challenge of driving business growth and customer satisfaction. As a key member of our team, you will be responsible for developing and executing strategies to ensure customer success and retention.Key Responsibilities:Develop and maintain strong relationships with...
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Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland doinstruct Software GmbH VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at doinstruct Software GmbH. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success with our product, and driving customer satisfaction and retention.Your Key...
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Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland doinstruct Software GmbH VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at doinstruct Software GmbH. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success with our product, and driving customer satisfaction and retention.Your Key...
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Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland NoName Ltd VollzeitCustomer Success ManagerWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at NoName Ltd. As a key member of our organization, you will be responsible for ensuring the success of our clients by providing exceptional support and guidance.Key Responsibilities:Develop and maintain strong relationships with clients to...
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Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland NoName Ltd VollzeitCustomer Success ManagerWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at NoName Ltd. As a key member of our organization, you will be responsible for ensuring the success of our clients by providing exceptional support and guidance.Key Responsibilities:Develop and maintain strong relationships with clients to...
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Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland NoName Ltd VollzeitCustomer Success ManagerWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at NoName Ltd. As a key member of our organization, you will be responsible for ensuring the success of our clients by providing exceptional support and guidance.Key Responsibilities:Develop and maintain strong relationships with clients to...
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Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland NoName Ltd VollzeitCustomer Success ManagerWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at NoName Ltd. As a key member of our organization, you will be responsible for ensuring the success of our clients by providing exceptional support and guidance.Key Responsibilities:Develop and maintain strong relationships with clients to...
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Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Axway VollzeitAbout AxwayAxway is a leading enterprise integration company that enables organizations to digitally transform their businesses. With over 20 years of experience and 11,000 customers in 100 countries, Axway is a trusted partner for companies of all sizes.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a Customer...
Customer Success Manager
vor 2 Monaten
About Axway
Axway is a leading enterprise integration company that enables organizations to digitally transform their businesses. With over 20 years of experience, we have helped more than 11,000 customers in 100 countries to unlock new business innovation and capabilities.
Our Mission
We are committed to revitalizing IT infrastructures and enabling brilliant digital customer experiences. Our goal is to put companies on a secure, future-proof path for growth.
Job Summary
We are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for taking ownership of assigned customer relationships and fostering strategic, long-term business relationships with our clients.
Key Responsibilities
- Develop a proactive customer contact strategy to drive adoption, usage, satisfaction, and revenue growth.
- Drive customer advocacy and escalations by collaborating with development, support, and product management.
- Establish and monitor KPIs and deliver periodic reports according to prescribed frequency.
- Foster a frictionless renewal process.
- Excellent customer satisfaction and loyalty, as measured by NPS.
- Growth in ARR (Annual Recurring Revenue) from existing customers, maximizing upsell opportunities while minimizing churn and down-sell.
- Prepare and maintain a Success Plan for assigned accounts, where requested.
- Responsible for creating policies and procedures that optimize the customer experience, including gathering feedback from customers, studying other customer success programs, and analyzing customer data to identify best practices.
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
- Engage with Axway product management to provide feedback from customers and to maintain awareness of product roadmap.
- Maintain clear documentation of all assigned customers to facilitate team coverage schedules.
- Participate in coverage for critical incident response.
- Occasional travel within assigned territory, as required.
Qualifications
- At least seven (4) years of direct customer relationship and success management experience.
- At least five (3) years of pertinent technology experience in a software or cloud environment.
- Proven experience with MS Office, PBI, or equivalent operational tools.
- University degree, PMP Certification, and ITIL Foundations qualifications preferred; Must have a relevant University Degree or equivalent work experience.
- Excellent written and verbal communication skills up to a senior level to effectively articulate complex technical and/or business projects/problems and action plans, and to inform and influence key decision makers, both internally and with customers and partners.
- Experience working with senior and executive level customer contacts.
- Excellent personal organization and problem-solving skills, with ability to work well under pressure and to meet deadlines.
- Strong work ethic with the ability to self-start, prioritize, and multi-task.
- Fluent in German & English.
